Roberta Cole
University of California, Riverside
Riverside
1
Certification
17
years of professional experience
Dynamic Human Resources and Residency Coordinator with over a decade of experience in HR operations and program coordination within the healthcare and education sectors. Proven track record in enhancing interview processes, coordinating impactful events, and ensuring policy compliance to improve operational efficiency and teamwork. Committed to fostering individual growth while implementing innovative strategies that drive organizational success, with a strong emphasis on diversity, equity, and inclusion. Recognized for adaptability and reliability, excelling in project management, stakeholder communication, and resource allocation to meet evolving organizational needs.
Work History
Residency/Fellowship Program Coordinator
5 Years- Orchestrated over 150 educational events and 20 group interviews annually
- Revitalized interview process, resulting in seamless operations and improved candidate experience
- Evaluated trainees and faculty, driving program enhancements
- Introduced policy updates promptly, addressing 36 resident and fellows inquiries effectively
- Verified and submitted timekeeping information for accurate and efficient payroll processing for 36 residents and fellows in TARs.
- Saved Residency and Fellowship Program over 30k in department funds by working closely with our Finance and Administrative Officer
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined faculty evaluations, improving program quality and compliance with Accreditation Council for Graduate Medical Education (ACGME) standards
- Pioneered digital tools for event management, increasing engagement and feedback
- Monitored policy changes, ensuring up-to-date compliance with Union Contract
- Revamped resident communication strategies, increasing engagement and fostering a supportive program environment
- Mentored new coordinators, enhancing team capabilities and performance
- Processed expense reimbursements and updated Concur with current information.
Return-to-Work Coordinator (Limited Position)
3 Months- Acted as the primary contact for employees on medical leave, facilitating smooth transitions back to work.
- Designed and implemented return-to-work programs aligned with federal, state, and university policies
- Educated managers on accommodation processes and ensured compliance with legal and institutional guidelines
- Monitored program effectiveness and adjusted strategies to enhance support for employees and align with organizational goals
- Coordinated work accommodations for an average of 30 employees, ensuring tailored support during their transition back to work
- Optimized resource allocation by assessing workload demands and assigning tasks based on individual skills and availability to improve program efficiency
Payroll/HR Assistant
1 Year 11 Months- Managed onboarding for over 100 hires, ensuring document accuracy and prompt processing for faculty and staff
- Verified timekeeping records and resolved discrepancies for over 300 employees in collaboration with department lead
- Provided continuous support for payroll inquiries, improving employee trust and satisfaction
- Processed Live Scan fingerprinting for all new University of California, Riverside hires.
- Managed complex salary cost transfers, maintaining budget alignment and fiscal accuracy
- Streamlined HR workflows for onboarding and payroll processes, enhancing operational efficiency
- Enhanced team morale by leading orientation sessions, fostering a collaborative environment
Business Office Manager
1 Year- Recovered $450k in overdue payments within two months through enhanced billing practices
- Supervised payroll and HR functions, ensuring accurate and timely processing of employee compensation and benefits.
- Supervised payroll and HR functions, ensuring accuracy and timeliness in processing
- Partnered with the Director of Rehab to maintain compliance with Medicare and therapy caps
- Resolved financial discrepancies and customer billing issues promptly, enhancing customer satisfaction and trust.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Prepared thorough documentation for annual audit, ensuring compliance with regulatory requirements and facilitating a smooth audit process.
Human Resources/Payroll Coordinator
2 Years- Implemented advanced payroll systems, streamlining processes and reducing errors
- Completed bi-weekly payroll for 250 employees.
- Administered benefits programs, ensuring compliance and improving employee satisfaction
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
- Facilitated onboarding of new hires with training on timekeeping and payroll policies for smoother integration
- Managed annual benefits program for all employees, ensuring compliance with policies.
- Managed annual benefits for all staff
Payroll/Accounts Payable Coordinator
6 Years- Administered payroll for 150+ employees with 100% accuracy and adherence to deadlines
- Enhanced financial accuracy by streamlining accounts payable processes, reducing discrepancies in vendor payments.
- Improved financial accuracy by streamlining accounts payable processes
- Executed month-end closings, including journal entries and account reconciliations, ensuring timely financial reporting.
- Monitored accounts payable aging reports to prioritize high-risk items, facilitating on-time payments and maintaining vendor relationships.
Education
Bachelor of Arts - Leadership Studies
- Honoree of Magna Cum Laude
Skills
Graduated Medical Education Program management
Onboarding program development
Human resources management systems
Payroll compliance auditing
HR policy compliance
Event coordination
Proactive mindset
Certification
- DOJ Fingerprint Rolling Certification Program, 01/01/19
Professional Committees
- GME Advisory Committee (Chair)
- Graduate Medical Education Committee
- Diversity, Equity, and Inclusion (DEI) Committee
Conference Presentations
Invited Panelist
AADPRT Program Administrators Symposium | 2026
Presented on residency program administration, sharing operational best practices and strategies with graduate medical education professionals from institutions across the country.
Timeline
Residency/Fellowship Program Coordinator
University of California, Riverside
08.2021 - CurrentRead More
Return-to-Work Coordinator (Limited Position)
University of California, Riverside
05.2021 - 08.2021Read More
Payroll/HR Assistant
University of California, Riverside
06.2019 - 05.2021Read More
Business Office Manager
Community Care and Rehabilitation
01.2018 - 01.2019Read More
Human Resources/Payroll Coordinator
Corona Healthcare Center
01.2016 - 01.2018Read More
Payroll/Accounts Payable Coordinator
Riverside Post-Acute
01.2010 - 01.2016Read More
California State Polytechnic University, Humboldt
Bachelor of Arts from Leadership Studies
Read More