Roberta Clemis
Summary
Dynamic leader with a proven track record at Earls Kitchen + Bar, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and inventory control, significantly reducing food waste. Known for a calm demeanor and a passion for excellence, consistently delivering outstanding service and fostering a culture of achievement and collaboration. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Earls Kitchen + Bar
04.2018 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promote positive atmosphere and going above and beyond to guarantee each customer receives exceptional food and service.
- Oversee cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrate strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Manager
Crazy Cakes
03.2008 - 02.2018
- Assisted customers with selecting suitable cake and cupcake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, and orders.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed inventory and scheduling.
Sous Chef
Earls Kitchen + Bar
02.1998 - 02.2008
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
Education
Red Seal in Culinary Arts - Culinary Arts
Lethbridge Community College
Lethbridge, ABHigh School Diploma -
Erle Rivers High School
Milk River, ABSkills
- Team Leadership
- Organization and prioritization
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Operations Management
- Passion for customer satisfaction
- Scheduling Staff
- Investigating Complaints
- Calm and Pleasant Demeanor
Volunteering
2022-2024 Assistant Coach for Kate Andrews Softball Team
Timeline
Restaurant Manager
Earls Kitchen + Bar
04.2018 - Current
Manager
Crazy Cakes
03.2008 - 02.2018
Sous Chef
Earls Kitchen + Bar
02.1998 - 02.2008
Red Seal in Culinary Arts - Culinary Arts
Lethbridge Community College
High School Diploma -
Erle Rivers High School