Robert Williams
Toronto
Summary
Hardworking and passionate about work with strong organizational skills eager to secure a position. Ready to help team achieve company goals and utilize and enhance my relevant skills and abilities bringing a strong dedication to the work and a high degree of professionalism.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Morgan's Cliff Villa
06.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Records Officer
Office Prime Minister
11.2020 - 02.2024
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
- Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
- Developed and implemented training programs for new Records Officers, resulting in increased efficiency and consistency across the team.
Property Supervisor
Strawberryfields Together Hotel
03.2014 - 04.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated with landlord regarding building and tenant issues.
- Followed up on delinquent tenants and coordinated collection procedures.
Primary Teacher
Highgate Primary & Junior High
09.2007 - 03.2011
- Served as a mentor to new teachers, sharing best practices and offering guidance on effective teaching techniques.
- Created data-driven, learner-centered, friendly and safe environment demonstrating shared responsibility for achievement by coordinating with other teachers.
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
- Coordinated school-wide events such as field trips, performances, and assemblies to enrich the educational experience for all students.
Education
No Degree - Supervisory Management
University Of West Indies
Kingston JA04-2018
No Degree - Customer Service
Heart Trust NTA
St Mary JA01-2006
Bachelor of Education - Educational Leadership And Management
CASE University
Portland, JA08-2005
Skills
- Excellent communication skill,oral and written
- Administration and clerical experiences with the ability to perform clerical task with speed and accuracy
- Detail-oriented,self-starting,target-centric and result oriented
- Proficient at computers;Microsoft-word,Excel,Access,Powerpoint,Outlook express
- Exceptional interpersonal skills with the ability to relate well to individuals from diverse backgrounds
Volunteer at Blackcap-Front Desk agent
Volunteer at MCC
Accomplishments
- Received employment of the month
- Successfully completed project ahead of time schedule,resulting in a 5% bonus for team
- Implements new software system that improved data accuracy and reduce processing time
- Build a great team
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Certificate -Customer Service
- Certificate-Front Desk
- Degree -Education
Timeline
Front Desk Agent
Morgan's Cliff Villa
06.2023 - 06.2024
Records Officer
Office Prime Minister
11.2020 - 02.2024
Property Supervisor
Strawberryfields Together Hotel
03.2014 - 04.2016
Primary Teacher
Highgate Primary & Junior High
09.2007 - 03.2011
- Certificate -Customer Service
- Certificate-Front Desk
- Degree -Education
No Degree - Supervisory Management
University Of West Indies
No Degree - Customer Service
Heart Trust NTA
Bachelor of Education - Educational Leadership And Management
CASE University
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