Robert Wilder
Richmond,BC
Summary
Adept Transit Bus Operator with a proven track record at Toronto Transit Commission, excelling in safe driving and defensive techniques. Enhanced passenger satisfaction and safety, fostering trust and efficiency in urban transit systems. Skilled in vehicle inspection and conflict resolution, contributing to a significant improvement in on-time performance and operational readiness.
Overview
42
42
years of professional experience
Work History
Transit Bus Operator
Toronto Transit Commission
03.1982 - 05.1982
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares.
- Transported customers to and from Location.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
- Maintained clean and neat shuttle for passenger comfort.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Developed and maintained positive relationships with passengers and other drivers.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Assisted passengers with inquiries and requests during trips.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Diffused potential passenger disputes with fairness and professionalism.
- Inventoried bus emergency and first aid supplies and equipment.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Updated and maintained accurate trip logs and records.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Transit Bus Operator
Coast Mountain Bus
04.1997 - 04.2024
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares.
- Transported customers to and from Location.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
- Maintained clean and neat shuttle for passenger comfort.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Developed and maintained positive relationships with passengers and other drivers.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Assisted passengers with inquiries and requests during trips.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Diffused potential passenger disputes with fairness and professionalism.
- Inventoried bus emergency and first aid supplies and equipment.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Updated and maintained accurate trip logs and records.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Education
Grade12 -
Saint John High School
Saint John, NBSkills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
Languages
English
Professional Working
Timeline
Transit Bus Operator
Coast Mountain Bus
04.1997 - 04.2024
Transit Bus Operator
Toronto Transit Commission
03.1982 - 05.1982
Grade12 -
Saint John High School
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