Robert Wiehe
Kamloops,BC
Summary
With over 10 years of experience in restaurant leadership, successfully navigating various roles from managing multiple units to serving as a training facilitator. Throughout my career, honed skills in team management, operational efficiency, and customer service excellence. Adaptability to diverse environments and consistent delivery of results driving success for both led teams and organizations worked with. Seeking new opportunities to leverage expertise and contribute to the growth of a dynamic restaurant team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Training Manager
Denny's Restaurants
08.2006 - Current
- I have been responsible for developing General managers and below for multiple units since 2012 within Canada
- My roll has been to develop key skills within management teams such as profit growth/control, employee retention, leadership, and community engagement.
Denny's Training Coordinator
Denny's
04.2019 - 08.2019
- Responsible for coordinating new store openings across Canada
- Tasks included are: Building a training team to open stores
- Training new franchisees how to operate within the brand
- Working through all platforms used by brand to ensure franchisees and team members are ready to operate their store to meet brand expectations.
Multi Unit Manager
Dennys Restaurant
03.2013 - 10.2014
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
Education
High School Diploma -
Norkam Secondary
Kamloops, BC01.2005
Skills
- Microsoft Office
- Pos System
- Inventory Management
- Employee Relations
- Learning Management System
- People
- Talent Development
- Human Resource
- Employee Orientation
- Recruiting
- Store Management Experience
- Interviewing
- Profit & Loss
- Management
- Leadership
- Payroll
- Performance Management
- Human Resources Management
- Office Management
- Food Safety
- Budgeting
- Talent Management
- Mentoring
- Serving Experience
- Operations Management
Accomplishments
Honoured to receive the 2013 presidents award for Denny’s restaurants.
Certification
- Food Safety
- Serving It Right
- Drivers License (Class 5)
Additional Information
Mental health first aid
Languages
English
Full Professional
Timeline
Denny's Training Coordinator
Denny's
04.2019 - 08.2019
Multi Unit Manager
Dennys Restaurant
03.2013 - 10.2014
General Training Manager
Denny's Restaurants
08.2006 - Current
High School Diploma -
Norkam Secondary