Robert Welz
Carnelian Bay
Summary
Experienced in maintaining a clean and organized bar environment during peak hours, ensuring efficient service delivery. Trained new staff members on operational procedures and customer engagement techniques, contributing to improved team performance. Demonstrated adherence to alcohol awareness protocols while providing exceptional guest service in both indoor and outdoor settings. Proficient in managing cash transactions and utilizing TOAST POS for streamlined operations.
Overview
30
30
years of professional experience
Work History
Bartender and Server
Como Restaurant
Truckee
07.2023 - Current
- Kept bar clean and organized during busy hours.
- Trained newly hired and promoted staff.
- Greeted patrons promptly and cordially.
- Exhibited excellent customer service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Performed tasks as bartender and Server in both indoor and outdoor settings
- Managed cash drawer and register
- Proficient with TOAST POS.
General Maintenance and Construction
Hawley Construction
Tahoe City
01.2016 - Current
- Perform general maintenance and construction part time and on call for Lake Tahoe contractor.
- Perform duties associated with demolition, light construction, remodeling, drywall, painting and snow removal.
Estimator
Lakeside Paving and Sealing Inc
Carnelian Bay
04.2018 - 11.2021
- Analyzed plans and specifications to prepare time, cost, materials and labor estimates.
- Conferred with engineers, architects and contractors on changes and adjustments to cost estimates.
- Created cost and expenditure statements and other documentation for duration of project.
- Solicited feedback from team to develop methods for better quality control.
Guest Service Associate
Resort At Squaw Creek
Olympic Valley
07.1998 - 10.2015
- Welcomed arriving guests to hotel to complete arrival and check-in procedures.
- Greeted and welcomed guests in a warm and friendly manner as valet and bellman.
- Addressed customer complaints and provided timely solutions.
- Provided directions to guests.
Banquet Server/Bartender
Resort At Squaw Creek
Olympic Valley
01.1995 - 09.2012
- Greeted Patrons promptly and cordially, exhibiting excellent guest service skills.
- Kept bar organized and clean during busy hours.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Performed all duties associated with Banquet bar tending and serving.
- Set up bars, buffets and performed tasks as server and bartender.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Bartender
Squaw Valley Ski Corp, High Camp
Olympic Valley
12.1997 - 09.2008
- Greeted patrons in a prompt and cordial manner.
- Kept bar organized and clean at all times.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Performed Tasks as Bartender and server in both indoor and outdoor settings.
- Worked Oasis Bar, Terrace Bar, Poolside Cafe and other bars at High Camp.
Bartender
Hacienda Del Lago
Tahoe City
05.1995 - 05.2005
- Kept bar clean and organized during busy hours.
- Trained newly hired and promoted staff.
- Greeted patrons promptly and cordially.
- Exhibited excellent guest service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Education
Bachelor Of Arts - Economics
University of Connecticut
Storrs, CT12.1991
Skills
- Safe serving knowledge
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Guest Satisfaction
- Project Estimation and Bidding
- Cost Proposal Development
- Estimate Preparation
- Creative Solutions
- Verbal and Written Communication
- Guest Orientation
Timeline
Bartender and Server
Como Restaurant
07.2023 - Current
Estimator
Lakeside Paving and Sealing Inc
04.2018 - 11.2021
General Maintenance and Construction
Hawley Construction
01.2016 - Current
Guest Service Associate
Resort At Squaw Creek
07.1998 - 10.2015
Bartender
Squaw Valley Ski Corp, High Camp
12.1997 - 09.2008
Bartender
Hacienda Del Lago
05.1995 - 05.2005
Banquet Server/Bartender
Resort At Squaw Creek
01.1995 - 09.2012
Bachelor Of Arts - Economics
University of Connecticut