Robert Watson

• Educate all branches in assigned region as required on recovery techniques, legal process, and procedures and maintaining effective lines of communication with the field.
• Staying organized and manage deadlines with all required legal and administrative duties
• Manage your region’s revolving monthly PCO inventory to review and flag as “pre-lit”/” legal”
• Manage recovery portfolio of written off loans through action and activity; Phone calls, text messages, emails, required legal action including service of legal documents
• Proceed with legal action on delinquent accounts through the Small Claim Court process
• Keep up to date with the Small Claims Court rules/procedures and the various requirements on the court filings and proceedings
• Actively manage your recoveries inventory, establish payment arrangements, settlements, garnishments, etc.
• Apply compliance, regulatory standards, and best practice on collections
• Pull and analyze credit reports, to review new and existing files and determine next steps
• Document all communications and legal activity while uploading all required documents onto internal systems (Salesforce)
• Utilize skip trace (internal/external) as required to obtain; employment/address confirmation, and any other required details
• Consistently hitting or exceeding monthly targets
• Support a team of individual LAM's in providing back-up in the form of contact support to assist in hitting their targets, providing advice on how to effectively manage their inventory and reporting their performance metrics to the Team Manager.