Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Robert Wassing

Gatineau

Summary

Dynamic professional with a strong service-oriented mindset, honed at Big Daddy's Crab Shack, where I excelled in creating a memorable experience all our guests . Proven ability to multitask and handle difficult customers, driving sales and enhancing customer satisfaction. Highly reliable with excellent conflict resolution skills, ensuring smooth operations in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Big Daddy's Crab Shack
08.2024 - Current
  • Learned cocktail preparation techniques and drink mixing methods.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Engaged customers with friendly service and beverage recommendations.
  • Developed knowledge of drink ingredients and flavor profiles.
  • Adapted quickly to busy environments while providing excellent customer service.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Construction Superintendent

Synergy
10.2013 - 08.2024
  • Supervised daily construction operations, ensuring adherence to safety protocols and project timelines.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Managed project schedules, optimizing workflow to meet deadlines without compromising safety standards.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Developed strong relationships with clients, architects, engineers, and other stakeholders to ensure smooth collaboration throughout the project lifecycle.
  • Increased customer satisfaction by maintaining open lines of communication, addressing concerns promptly, and ensuring quality work throughout the project lifecycle.
  • Excellent conflict resolution skills to deescalate worksite disagreements that would have otherwise resulted in violence.

Education

GED -

St Mary's
Kitchener
06-2000

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Service-oriented mindset
  • Outgoing personality
  • Handling difficult customers
  • Menu memorization

Languages

English
Native or Bilingual

Certification

  • Ontario Smart Serve certification (up to date)

Timeline

Bartender

Big Daddy's Crab Shack
08.2024 - Current

Construction Superintendent

Synergy
10.2013 - 08.2024

GED -

St Mary's

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Robert Wassing