Robert Vujevic
Toronto,Ontario
Summary
Dynamic and detail-oriented professional with extensive experience at Merry Maids, excelling in eco-friendly cleaning and team leadership. Proven track record in enhancing client satisfaction through customized cleaning schedules and quality control measures. Strong communicator and mentor, dedicated to fostering professional development and maintaining high hygiene standards.
Highly motivated cleaning professional, well-versed in comprehensive housekeeping duties, ensuring pristine and orderly environments. Recognized for consistent quality results and ability to collaborate effectively within teams. Known for reliability, adaptability, and commitment to thoroughness and customer satisfaction.
Professional housekeeper with deep expertise in residential and commercial cleaning. Known for delivering exceptional results through effective team collaboration and adaptability to changing needs. Strong skills in deep cleaning, laundry, and organization, paired with reliable and positive attitude. Trusted by colleagues and employers to maintain high standards and ensure pristine environment.
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Motivated Housekeeper with 11 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
Work History
A Professional House-keeper
Merry Maids
04.2018 - Current
- Led team in executing thorough cleaning protocols, ensuring high standards of hygiene and safety.
- Trained new staff on best practices for efficient cleaning techniques and equipment usage.
- Developed customized cleaning schedules tailored to client needs, enhancing customer satisfaction and loyalty.
- Implemented quality control measures, consistently achieving positive feedback from clients regarding service excellence.
- Coordinated with clients to address concerns promptly, fostering strong relationships and repeat business opportunities.
- Mentored junior housekeepers, promoting professional development and adherence to company standards.
- Utilized advanced cleaning tools and eco-friendly products to improve efficiency while minimizing environmental impact.
- Maintained a safe and sanitary environment for guests and staff through the proper use of cleaning chemicals and equipment.
- Inspected rooms thoroughly after each cleaning session, guaranteeing attention to detail and adherence to quality standards.
- Received consistent positive feedback from guests on room cleanliness, contributing to overall satisfaction scores.
Receptionist
Hvar Employment Agency
Hvar - Croatia
05.2007 - 10.2027
- Managed front desk operations ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and service delivery.
- Streamlined office procedures, improving response times and customer satisfaction.
- Assisted in training new staff on reception protocols and customer service standards.
- Maintained accurate records of incoming calls and messages for effective follow-up actions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Domestic Cleaner
The Cleaning Authority
04.2015 - 12.2017
- Supervised cleaning teams to ensure adherence to quality standards and client satisfaction.
- Trained new employees on best practices for cleaning techniques and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and meet client needs.
- Implemented inventory management processes for cleaning supplies to reduce waste and costs.
English Tutor
Self-employeed
Split, Croatia
01.2011 - 01.2013
- Tailored lesson plans to meet individual student needs and learning styles.
- Developed customized lesson plans to enhance language comprehension and communication skills.
- Collaborated with parents to discuss student performance, reinforcing goals for continued language development.
- Collaborated with parents to provide regular updates on their child''s progress, addressing any concerns or areas of improvement proactively.
- Built a strong reputation as a reliable tutor through consistent punctuality and professionalism during all interactions with clients; received numerous referrals from satisfied customers.
Seasonal Kitchen Staff/Restaurant Waiter
Tommy D.o.o Restaurant
Biograd - Croatia
05.2009 - 10.2009
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order processing efficiently, ensuring timely delivery of meals and beverages.
- Trained new staff on restaurant protocols and customer interaction standards.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Monitored dining area for cleanliness, promptly addressing any issues or concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Receptionist
Croatian Employment
Hvar - Croatia
05.2007 - 10.2007
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Utilized multi-line phone system to handle incoming calls and direct inquiries appropriately.
- Maintained organized filing system for guest records and confidential information.
- Assisted in training new staff on front desk procedures and customer interaction protocols.
- Resolved guest complaints promptly, improving overall satisfaction ratings through effective problem-solving.
- Developed and maintained strong relationships with guests, fostering repeat business opportunities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
Interpreter
NATO
Croatia, Bosnia And Herzegovina
09.1993 - 06.2002
- Interpreted conversations in real-time for diverse clients, enhancing communication effectiveness.
- Developed glossaries and terminology databases to maintain consistency in translations.
- Translated documents from English and German to Croatian or Serbian.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Collaborated with team to translate series of documents from English to other languages.
- Stayed current on new expressions and cultural changes impacting language translation.
- Maximized quality control of translated documents.
Education
High School Diploma -
High school certificate (Croatia and Bosnia) 1989 - 1992
Split (Croatia) Livno (Bosnia And Herzegovina)04-1992
Skills
- Glass cleaning
- Mopping and sweeping
- Kitchen cleaning
- Waste disposal
- Dusting surfaces
- Bathroom maintenance
- Window washing
- Eco-friendly cleaning
- Surface disinfection
- Upholstery care
- Premise inspection
- Room organization
- Deep cleaning
- Teamwork
- Cleaning and organizing
- Vacuuming and sweeping
- Cleaning bathrooms
- Detail-oriented
- Excellent oral and written communication
- Vacuuming
- Housekeeping
- Residential cleaning
- Physically strong
- Window cleaning
- Dusting furniture
- Cleaning techniques
- Product knowledge
- Staff training
- FLUENT IN English
- Glass and window washing
- Focused and detail-oriented
Languages
English
Full Professional
Croatian
Native or Bilingual
Italian
Limited Working
German
Limited Working
Serbian
Native or Bilingual
Timeline
A Professional House-keeper
Merry Maids
04.2018 - Current
Domestic Cleaner
The Cleaning Authority
04.2015 - 12.2017
English Tutor
Self-employeed
01.2011 - 01.2013
Seasonal Kitchen Staff/Restaurant Waiter
Tommy D.o.o Restaurant
05.2009 - 10.2009
Receptionist
Hvar Employment Agency
05.2007 - 10.2027
Receptionist
Croatian Employment
05.2007 - 10.2007
Interpreter
NATO
09.1993 - 06.2002
High School Diploma -
High school certificate (Croatia and Bosnia) 1989 - 1992