Robert Varblow
Ventura
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of book trends and training in selling and stocking. Motivated to learn, grow and excel in the book selling industry or any literary setting.
Overview
9
9
years of professional experience
Work History
Senior Bookseller
Barnes & Noble
06.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Researched and ordered new titles to maintain updated store selection.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Assisted customers with locating books and other materials in store.
- Established strong relationships with customers to encourage repeat business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Bookstore Manager
Schwabe Books
08.2016 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Propelled continuous improvements and strategically capitalized on current market trends.
Education
High School Diploma -
Westlake High School
Westlake Village, CANo Degree - English
Moorpark College
Moorpark, CASkills
- Scheduling
- Relationship building
- Delegation
- Recruitment
- Coaching and mentoring
- Effective leader
- Staff training/development
- Employee scheduling
- Good telephone etiquette
- Reading comprehension
- Computer skills
- Book signing events
- Sales proficiency
- Store operations
- Inventory management
- Visual displays
- Product upselling
- Store organization
- Inventory tracking
- Reading comprehension
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
Software
Exel
,Microsoft Words
Personal Information
Title: Bookstore Manager
Hobbies and Interests
Writing
Reading
Musician
Timeline
Senior Bookseller
Barnes & Noble
06.2021 - Current
Bookstore Manager
Schwabe Books
08.2016 - 01.2021
No Degree - English
Moorpark College
High School Diploma -
Westlake High School
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