Robert Trager III
Gridley
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Fedex
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
IHSS Provider
Butte County Public Authority
03.2023 - Current
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Educated clients about healthcare resources available within the community, enhancing access to essential support services as needed.
- Managed detailed documentation of services provided, enabling accurate tracking of progress towards care plan goals.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific needs.
Amazon Delivery Associate
Web to Door
12.2022 - 03.2023
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Driver
Gig
01.2022 - 12.2022
- Delivered outstanding support via inbound/outbound telephone and SMS communications to delivery recipients.
- Maintained quality standards for all packages picked up to ensure that the customer received the correct item(s) in a timely manner.
- Worked with DoorDash, Uber Eats, Grubhub and Shipt to be able to maximize my earning potential and limit downtime between orders, while also learning new delivery systems and guidelines.
Tier 1 Technical Support Representative
Quantum Services Group
01.2019 - 11.2021
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Floor Team Lead
Visalus Sciences
02.2008 - 10.2012
- Assisted with inventory control, managing incoming shipments, organizing storage areas, and maintaining accurate documentation for easy retrieval of products.
- Streamlined communication between departments, fostering a positive work environment and increasing overall efficiency.
- Ensured compliance with company standards by monitoring employee performance regularly through observation, feedback sessions, and formal evaluations as needed.
- Reduced inventory discrepancies by conducting regular audits and maintaining accurate records of stock levels.
Education
Associate of Applied Science - Software Applications and Programming
ITT Technical Institute
Troy, MI12.2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Friendly, positive attitude
Timeline
Delivery Driver
Fedex
08.2024 - Current
IHSS Provider
Butte County Public Authority
03.2023 - Current
Amazon Delivery Associate
Web to Door
12.2022 - 03.2023
Driver
Gig
01.2022 - 12.2022
Tier 1 Technical Support Representative
Quantum Services Group
01.2019 - 11.2021
Floor Team Lead
Visalus Sciences
02.2008 - 10.2012
Associate of Applied Science - Software Applications and Programming
ITT Technical Institute
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