Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Thompson

Los Angeles

Summary

Dynamic E-Commerce Account Manager at Ripndip Clothing with a proven track record in enhancing customer satisfaction and streamlining processes. Expert in Shopify and order fulfillment, I leverage excellent communication and problem-solving skills to drive higher conversion rates and foster team excellence. Passionate about delivering impactful results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

E-Commerce Account Manager

Ripndip Clothing
05.2019 - Current
  • Personally Responsible for all customer interactions regarding online purchases and inquiries
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Streamlined account management processes, improving overall efficiency and effectiveness.
  • Collaborated with web developers to improve user experience on client websites, resulting in higher conversion rates.
  • Boosted customer satisfaction by addressing and resolving account issues efficiently.
  • Trained new team members on best practices in e-commerce account management, fostering a culture of excellence within the organization.

Sales Agent

All Green Electronics Recycling
06.2016 - 05.2019
  • Developed strong customer relationships through personalized service and effective communication.
  • Conducted market research to identify customer needs and preferences, enhancing product offerings.
  • Collaborated with team members to strategize sales approaches, improving overall performance.
  • Trained and mentored new sales agents on best practices and company policies, fostering a supportive environment.

Education

No Degree - Engineering

San Jose State University
San Jose, CA

High School Diploma -

Orange Lutheran High School
Orange, CA
05-2013

Skills

  • E-commerce platforms; Shopify and associated plug-ins for
  • Influencer partnerships
  • Order fulfillment
  • Specification writing
  • Storefront creation
  • Landing page optimization
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Accomplishments

  • Supervised team of seasonal staff members during high traffic holiday season.
  • Documented and resolved shipping issues during for thousands of orders online orders daily
  • Implemented Insurance Apps to Shopify to Increase customer satisfaction and mitigate Fraud

Timeline

E-Commerce Account Manager

Ripndip Clothing
05.2019 - Current

Sales Agent

All Green Electronics Recycling
06.2016 - 05.2019

No Degree - Engineering

San Jose State University

High School Diploma -

Orange Lutheran High School

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