Robert Taylor
Lake Elsinore
Summary
Dynamic professional with extensive experience at Solugenix, excelling in customer service and conflict resolution. Proven track record in optimizing workflows and enhancing team collaboration, achieving a 99% satisfaction rating. Skilled in Excel and compliance management, I drive results through analytical thinking and effective leadership in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert
Solugenix
07.2025 - Current
- Led meetings with SMEs to discuss procedural updates and ensure alignment.
- Assigned tasks to team members to streamline workflow.
- Trained new team members and facilitated calls to uphold client experience in compliance with FDA policies.
Senior Technical Support Representative II
Solugenix
07.2023 - 07.2025
- Assisted customers with troubleshooting and resolving complex technical issues.
- Secured contracts with existing customers by delivering quality service and resolving concerns.
- Collaborated with cross-functional teams to improve product knowledge and support processes.
- Trained in premier group on international product launches to enhance team knowledge.
Technical Support Representative I
Solugenix
03.2021 - 07.2023
- Resolved support tickets by troubleshooting various issues, achieving 99% satisfaction ratings from callers.
- Filtered 100+ high-priority customer emails daily to address critical situations and streamline communication.
- Coordinated with Field Service Coordination team to dispatch engineers and effectively service clients.
Distribution Shipment Coordinator
Bedrosians Tile and Stone
09.2017 - 03.2021
- Managed shipments for 8 East coast branch locations, collaborating with national team to meet deadlines and achieve monthly goals.
- Analyzed carrier rates and determined the most effective carrier for both parcel and LTL shipments to branches and customer direct ships, cutting costs for deliveries by an average of 20%.
- Coordinated order planning and fulfillment within WMS and POS systems, ensuring alignment with business needs and efficient tracking of orders and shipments.
Education
Cypress College - Business Management
Cypress College
Cypress, CA04-2015
Skills
- Excel
- Outlook
- Fortive IT
- WMS
- Powerpoint
- Customer Service
- Conflict Resolution
- Distribution and Retail Experience
- Client Relations
- Analytical Thinking
- Leadership
- Compliance Management
- Workflow optimization
- Product knowledge
- Team collaboration
Timeline
Subject Matter Expert
Solugenix
07.2025 - Current
Senior Technical Support Representative II
Solugenix
07.2023 - 07.2025
Technical Support Representative I
Solugenix
03.2021 - 07.2023
Distribution Shipment Coordinator
Bedrosians Tile and Stone
09.2017 - 03.2021
Cypress College - Business Management
Cypress College