ROBERT SMITH
San Diego
Summary
Analytical, metrics-driven Regional Operations Leader, Product Strategist, and former Manufacturing Engineer optimizing cross-functional systems, and scaling multi-state footprints. Proven expertise bridging highly technical workflows with creative strategic planning to build sustainable revenue models, manage full P&L accountability, and implement continuous process improvements. A decisive cross-functional communicator skilled at translating complex user requirements into executable operational frameworks and technical roadmaps.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Mic Drop Comedy/Broken Drift Productions LLC
01.2022 - Current
- Multi-State Regional Scaling: Direct full operational logistics, multi-unit resource allocation, and facility compliance across a scaling corporate entertainment footprint spanning California, Arizona, Texas, and Detroit.
- Data-Driven Cost Control: Engineered weekly and monthly scheduling matrices that successfully suppressed multi-venue labor expenses below a strict 25% corporate threshold.
- Cross-Functional Product Alignment: Partner with third-party tech providers, marketing analytics, software trainers, and executive ownership to continuously improve backend database logic, ticketing user flows, and Point-of-Sale (POS) reporting dashboards.
- Launch Project Management: Spearhead national, new-venue corporate launches; manage end-to-end on-site execution timelines, infrastructure provisioning, standard operating procedure (SOP) design, and multi-department team onboarding.
- High-profile talent management, serving as the primary, on-site operational lead during high-demand and celebrity talent weekends; manage full rider compliance, backstage logistics, and complex hospitality infrastructure for industry-leading VIPs and performers.
- Streamlined operational workflows by implementing process improvements across regional teams.
- Coordinated logistics for events, ensuring timely execution and adherence to budget constraints.
Owner Operator/Director of Coaching
Validus Elite Training Center
01.2015 - 01.2022
- Full P&L Ownership: Maintained total fiscal and operational accountability for a 2,200-square-foot facility, directly overseeing marketing, promotional pipelines, talent acquisition, B2B vendor negotiations, and facility compliance.
- Crisis Mitigation & Asset Retention: Sustained operations through complex global pandemic mandates by engineering remote-access user frameworks, lowering overhead through aggressive contract renegotiations, and successfully processing corporate PPP cash flow allocations.
- Infrastructure Design/Build: Managed the end-to-end continuous improvement roadmap for a facility relocation; translated specialized spatial data and physiological user requirements into a built-out, customized technical training infrastructure.
- Digital Product & Brand Ownership: Developed and scaled the business's digital ecosystem across web, social, and review directories, capturing market share and maintaining a 5.0-star verified client satisfaction baseline over consecutive years.
- Developed business strategies to enhance customer engagement and retention.
- Managed daily operations to ensure smooth workflow and service quality.
- Developed training programs enhancing member engagement and retention.
- Managed operational budgets, optimizing resource allocation and cost control.
Founder / Digital Media Producer
Chauncy Smith Photography & Media
01.2018 - Current
- Product Lifecycle Management: Lead end-to-end delivery of visual media, digital asset mapping, and product marketing materials for high-volume commercial, real estate, and corporate clients.
- Requirements Gathering: Consult directly with business stakeholders to extract creative and technical goals, mapping out project requirements, resource budgets, and strict service-level agreements (SLAs).
Warehouse Operations Specialist
Greentech Solar Usa
- Managed inventory validation, inventory storage architecture, and supply-chain shipping/receiving logistics to minimize supply chain latency.
- Contracting & Logistics Providers
- Assisted in coordinating daily operations, ensuring workflow efficiency and adherence to company standards.
- Managed inventory tracking systems, improving accuracy of stock levels and reducing discrepancies.
Assistant Engineer
Strategic Operations Inc.
- Utilized manufacturing engineering principles to map custom workflows, design technical instrumentation, and execute data-driven quality testing loops for bespoke tactical equipment in specialized training facilities.
- Defense & Military Contracting Sector
- Assisted in design and development of engineering projects, ensuring compliance with specifications.
- Conducted routine inspections and testing to verify system functionality and performance standards.
Education
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
Los Angeles, CASkills
- Operations & Logistics: Multi-State Business Unit Scaling, Labor & Resource Allocation, Variable Cost Optimization, Supply Chain Management
- Product & Tech Management: Cross-Functional Alignment, User Experience (UX) & Flow Optimization, Technical Translation, POS/SaaS Platform Management
- Continuous Process Improvement: Waste Elimination (Lean Metrics), Workflow Automation, Quality Assurance, Preventive Troubleshooting
- Data Analytics & Finance: Full P&L Ownership, KPI Architecture, Budgeting & Resource Forecasting
Websites
Certification
- Advanced Training & Performance Foundations | The Second City & American Comedy Co.
- Focus: Applied improvisation, strategic presentation, and verbal communication systems.
- Certified USA Weightlifting Coach (USAW Level 2) | USA Olympic Weightlifting Governing Body
- Focus: Scientifically backed programmatic design and long-term athletic optimization.
Timeline
Regional Operations Manager
Mic Drop Comedy/Broken Drift Productions LLC
01.2022 - Current
Founder / Digital Media Producer
Chauncy Smith Photography & Media
01.2018 - Current
Owner Operator/Director of Coaching
Validus Elite Training Center
01.2015 - 01.2022
Warehouse Operations Specialist
Greentech Solar Usa
Assistant Engineer
Strategic Operations Inc.
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School