Robert Smith
Riverside
Summary
Highly skilled payroll professional with a comprehensive understanding of payroll systems and compliance regulations. Proven ability to streamline processes, ensure accuracy, and adapt to evolving needs. Strong focus on team collaboration and driving results through effective communication and problem-solving. Known for reliability and consistently delivering high-quality outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Payroll Manager
Outsource Utility Contractor, LLC
03.2020 - Current
- Implement, maintain, and review payroll processing and accounting systems to ensure the timely and accurate processing of payroll transactions, including salaries, benefits, garnishments, taxes, and other deductions.
- Oversee the accurate and timely processing of payroll updates, including new hires, terminations, and pay rate changes.
- Prepare and maintain accurate records and reports of all payroll transactions.
- Address payroll-related inquiries from employees, including pay discrepancies, deductions, and taxes, in a professional and timely manner.
- Ensure compliance with federal, state, and local payroll laws and best practices, including wage and hour regulations.
- Ensure union compliance with collective bargaining agreements (CBAs), including wages, benefits, and reporting requirements.
- Stay current with federal, state, and local laws to ensure non-union payroll compliance, including tax regulations, deductions, withholdings, and reporting.
- Conduct regular payroll audits to ensure accuracy and adherence to internal policies and external regulations.
- Prepare and submit payroll reports as required by management and regulatory agencies.
- Identify and recommend updates to payroll accounting software, systems, and procedures to enhance efficiency and compliance.
- Submitted certified payroll reports weekly to the Department of Industrial Relations (DIR) using the LCP Tracker, including Davis-Bacon reports.
- Manage employee benefits, and benefit deductions.
- Resolve payroll-related issues and inquiries.
- Perform other duties as assigned by CEO and CFO.
Payroll/HR Administrator
Outsource Utility Contractor, LLC
03.2019 - Current
- Managed the payroll process, including the accurate calculation of wages, salaries, bonuses, and deductions.
- Ensured timely and accurate payroll processing, maintaining compliance with tax laws, regulations, and organizational policies.
- Managed employee benefits and deductions, and regularly updated payroll records to reflect any changes.
- Addressed payroll inquiries from employees, resolved discrepancies, and ensured prompt resolution of issues.
- Prepared and distributed payroll reports and necessary documentation to employees and management.
- Handled administrative tasks related to payroll processing, ensuring smooth and efficient operations.
- Submitted certified payroll reports weekly to the Department of Industrial Relations (DIR) using the LCP Tracker, including Davis-Bacon reports.
- Played a key role in ensuring all team members were paid accurately and on time, while adhering to all relevant laws and regulations.
Certified Payroll Coordinator
Bookkeeping.com
07.2018 - 03.2019
- Processed certified payrolls, including the setup of prevailing wages and fringe benefits for companies outsourcing their payroll responsibilities.
- Submitted certified payroll reports weekly to the Department of Industrial Relations (DIR) using the LCP Tracker, including Davis-Bacon reports.
- Assisted clients with payroll-related inquiries, providing clear and timely resolutions.
- Input new hires into the payroll system and set up wage garnishment orders as required.
Client Support Specialist(Payroll)
ShiftPixy, Inc
10.2016 - 07.2018
- Conducted regular check-ins with clients to gather feedback on their payroll experience, identify pain points, and proactively address issues to ensure high levels of client satisfaction and retention.
- Processed payroll for over 3,000 multi-state employees on a weekly basis, ensuring accuracy and timeliness.
- Collaborated with clients to resolve payroll inquiries and ensure smooth payroll operations.
- Performed additional duties as assigned by the department manager, contributing to the overall efficiency of payroll processes.
Customer Service Rep II
Wells Fargo
07.2014 - 10.2016
- Assisted customers with inquiries related to home mortgages and escrow accounts, providing clear and accurate information.
- Performed extensive research to resolve complex customer complaints, ensuring prompt and satisfactory resolutions.
- Provided on-the-spot guidance and assistance to less experienced representatives, both in person and via telephone.
- Stayed current with training, policies, and procedures to ensure the highest level of service and compliance.
- Cross-sold financial products to customers, identifying opportunities to meet their financial needs and enhance customer relationships.
Education
Bachelor's of Arts - US History
University of California-Riverside
Riverside, CA06.2013
High School Diploma -
Perris High
Perris, CA06-2009
Associate of Arts - undefined
San Bernardino Valley College
San Bernardino, CA07.2011
No Degree -
Santa Clara University
Santa Clara, CASkills
- Prevailing Wage
- Payroll Administration
- Payroll Management
- Payroll Processing
- Confidential document control
- Compensation and benefits
- Strong attention to detail
- Microsoft Office proficiency
COURSES
CPP in progress
Timeline
Payroll Manager
Outsource Utility Contractor, LLC
03.2020 - Current
Payroll/HR Administrator
Outsource Utility Contractor, LLC
03.2019 - Current
Certified Payroll Coordinator
Bookkeeping.com
07.2018 - 03.2019
Client Support Specialist(Payroll)
ShiftPixy, Inc
10.2016 - 07.2018
Customer Service Rep II
Wells Fargo
07.2014 - 10.2016
Associate of Arts - undefined
San Bernardino Valley College
Bachelor's of Arts - US History
University of California-Riverside
High School Diploma -
Perris High
No Degree -
Santa Clara University
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