Robert Smith
Vaudreuil-Dorion,QC
Summary
Accomplished Global Quality Executive with a proven track record at Siemens Canada, enhancing operational excellence and customer satisfaction through expert application of Quality Management Systems and Continuous Improvement. Skilled in leading cross-functional teams and implementing corrective actions, achieving significant quality advancements and regulatory compliance. Demonstrates an analytical mindset and exceptional problem-solving abilities. Adaptable Quality Manager with a background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
Overview
42
42
years of professional experience
Work History
Global Quality Executive
Siemens Canada
01.2015 - 01.2018
- Quality responsibility for all engines from 5MW to 70MW produced by Siemens Energy at all the Global sites
- Management of a global team sites situated in Mt. Vernon Ohio US, Finspang Sweden, Lincoln Uk and Montreal Canada
- Participated in global strategic planning sessions to align Quality Department goals with overall company objectives.
- Managed the Implementation Lean Six Sigma methodologies to optimize manufacturing processes and minimize waste.
- Mentored members in quality management principles, fostering a culture of continuous improvement.
- Reviewed customer feedback data regularly to identify areas requiring targeted improvements or intervention measures.
- Conducted regular audits to ensure compliance with industry standards, regulations, and best practices.
- Served as liaison between customers and global executive board and global teams to address concerns related to product performance or manufacturing processes quickly and effectively.
- Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
Director of Quality & Site Health and Safety
Rolls-Royce Energy
01.2013 - 01.2015
- Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
- Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
- Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
- performed ISO 9001 external audits, maintaining compliance with industry regulations and achieving certification renewals without interruptions.
- Reviewed technical documentation for accuracy and completeness, reducing potential errors in product specifications or assembly instructions.
- Spearheaded Six Sigma initiatives across multiple departments, measurably improving process efficiencies throughout the organization.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Evaluated interactions between associates and customers to assess personnel performance.
- Established clear performance metrics, monitoring progress to ensure continuous improvement in product quality and customer satisfaction.
- Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
- Site Health and Safety responsibility for Montreal
Repair and Overhaul Manager
Rolls-Royce Energy
01.2007 - 01.2015
- Managed Repair Engineering team to produce cost effective repair schemes for aero derived gas turbine components for RB211, Trent, Avon and Allison 501K engines.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Global RR POC for repair techniques and procedures
- Delegated repair approval authority on Allison Engines
Repair Engineer
Rolls-Royce Energy
01.2001 - 01.2007
- Collaborated with cross-functional teams to address systemic issues, streamlining the repair process.
- Contributed to cost savings by identifying and sourcing alternative components for equipment repairs.
- Designed custom solutions for unique challenges faced by clients, improving overall system performance and reliability.
- Improved equipment functionality by diagnosing and repairing complex mechanical issues.
- Provided technical support to clients, resolving issues remotely or escalating as necessary.
- Maintained accurate documentation of repairs, ensuring compliance with industry regulations and company policies.
- Kept abreast of emerging technologies within the industry, applying new knowledge when relevant to improve overall quality of work.
- Reduced downtime for critical systems by implementing preventive maintenance measures.
Education
Bachelor of Science - Technology Management
University of Derby UK
Derby UKHNC Mechanical Engineering - Engineering
University of Derby
Derby Uk No Degree - ISO9001:2000 Lead Auditor
Rolls-Royce Plc
Skills
- Quality Training
- Quality Management System
- Customer Satisfaction
- Quality Tools
- Operational Excellence
- Quality Metrics
- Document Control
- Corrective action
- Preventive Action
- Problem-solving abilities
- Supplier Relationship Management
- Quality processes
- Documentation Control
- Quality Management Systems
- Familiarity with quality standards
- Corrective Actions
- Continuous Improvement
- Issue Resolution
- Team Training
- Performance monitoring
- Document Management
- Internal Auditing
- Total Quality Management
- SOP Development
- Analytical mindset
- Budget Preparation
- Regulatory Compliance
- Management Consulting
- Team Collaboration
- Workload Management
Languages
English
Native or Bilingual
Additional Information
I have 42 years in the Gas Turbine business 20 years commencing in 1977 as a craft apprentice and through to Engineering repair and Overhaul Staff Technologist in Derby and the remaining you will see has been covered in the CV.
I have been retired for the last 6 years but would like to try new horizon.
Timeline
Global Quality Executive
Siemens Canada
01.2015 - 01.2018
Director of Quality & Site Health and Safety
Rolls-Royce Energy
01.2013 - 01.2015
Repair and Overhaul Manager
Rolls-Royce Energy
01.2007 - 01.2015
Repair Engineer
Rolls-Royce Energy
01.2001 - 01.2007
Bachelor of Science - Technology Management
University of Derby UK
HNC Mechanical Engineering - Engineering
University of Derby
No Degree - ISO9001:2000 Lead Auditor
Rolls-Royce Plc
Similar Profiles
Graig FraserGraig Fraser
Account Manager at Siemens CanadaAccount Manager at Siemens Canada
Richard GriffinRichard Griffin
Fire Alarm Technician at Siemens CanadaFire Alarm Technician at Siemens Canada
Angelo MessinaAngelo Messina
Business Development Manager at Siemens Canada LimitedBusiness Development Manager at Siemens Canada Limited