Robert Siu
Vancouver
Summary
Dynamic I.T. HelpDesk Coordinator and former Assistant Store Manager at London Drugs Limited, recognized for enhancing customer satisfaction and team productivity. Skilled in multitasking and staff management, I excel in decision-making and work planning, driving operational efficiency and mentoring employees to achieve their goals.
Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
29
29
years of professional experience
Work History
I.T. HelpDesk Coordinator
London Drugs Limited
09.1998 - 05.2015
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Assistant Store Manager
London Drugs Limited
08.1986 - 02.1996
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Britannia Secondary
Vancouver, BC06-1976
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Staff management
- Staff supervision
Languages
English
Full Professional
Timeline
I.T. HelpDesk Coordinator
London Drugs Limited
09.1998 - 05.2015
Assistant Store Manager
London Drugs Limited
08.1986 - 02.1996
High School Diploma -
Britannia Secondary
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