ROBERT SHAFFER
La Mesa
Summary
Seasoned professional with over a decade of experience navigating leadership, operations, and high-stakes environments where precision and accountability matter. Known for a composed presence, sharp judgment, and the ability to take control of complex situations with clarity and confidence. Brings a disciplined work ethic, strong compliance awareness, and a reputation for delivering results while upholding integrity, structure, and trust.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Village Financial, LLC.
01.2020 - Current
- Conducted meetings with businesses to identify partnership prospects and assist in executing financial transactions.
- Streamlined daily processes in customer service, inventory management, and marketing to optimize resource allocation and service delivery.
- Executed quality assurance protocols and managed timely refills to uphold superior customer service standards.
- Engaged with businesses to establish mutually beneficial pricing agreements through strong relationship-building.
Hospice / Health Care Specialist
Honor Care
02.2018 - 07.2022
- Provided compassionate, hands-on care to hospice and home health patients, supporting daily living activities while maintaining dignity, safety, and comfort.
- Assisted with patient intake processes, including gathering documentation, onboarding new cases, and coordinating with supervisory staff to ensure accurate placement and continuity of care.
- Supported onboarding and informal training of new caregivers, reinforcing company standards, patient safety protocols, and best practices in client care.
- Communicated effectively with families, nurses, and care coordinators to relay patient needs, changes in condition, and care updates.
- Maintained accurate records and followed HIPAA and compliance standards at all times.
Sales Manager
Revolution Laboratories
01.2015 - 03.2020
- Managed comprehensive inventory preparation, including separation and labeling, to ensure accurate and timely shipments.
- Executed quality assurance processes to maintain compliance with industry standards and regulatory requirements.
- Developed and maintained robust customer relationships to drive upselling efforts and expand client base.
- Conducted ongoing research on product innovations and market dynamics to enhance catalog accuracy and service relevance.
- Conducted personalized coaching sessions aimed at enhancing sales capabilities and maximizing team performance.
- Orchestrated morning briefings to energize staff and communicate essential information.
- Led cross-functional teams in identifying growth opportunities and implementing effective sales strategies.
- Utilized CRM systems to track performance metrics, streamline processes, and improve sales forecasting accuracy.
Manager of Business Development and Sales
Direct TV
11.2013 - 01.2015
- Coordinated regular meetings and conference calls to ensure alignment on business values and goals.
- Evaluated sales data to uncover trends, opportunities, and potential risks.
- Led and inspired team to achieve sales targets and enhance customer service quality.
- Formulated creative approaches to sustain associate engagement and promote continuous development within the organization.
- Audited invoices to ensure compliance with labeling standards and order quantities, enhancing order accuracy.
- Achieved timely payroll processing through meticulous management of paychecks. Enhanced accuracy by reviewing timesheets diligently. Resolved payroll discrepancies, contributing to employee satisfaction and trust.
Floor Supervisor
Pacific Beach Readers
08.2011 - 10.2013
- Analyzed call metrics and performance data to guarantee compliance with sales and customer service guidelines.
- Documented and summarized daily activities, focusing on total counts of inbound and outbound calls for performance tracking.
- Provided targeted mentorship to sales team, focusing on the application of tools and techniques to elevate sales practices and increase revenue.
- Facilitated implementation of innovative strategies to enhance company morale and improve employee experiences.
- Verified payroll details and systematically prepared weekly payroll checks for timely disbursement.
Education
Associate in Psychology - Science and Qualitative Reasoning
Grossmont College
San Diego05-2027
Highschool Diploma - General Studies
Chula Vista Adult School
Chula Vista06.2017
Skills
- Documentation and report writing
- Attention to detail and accuracy
- Policy compliance and procedural adherence
- Steadfast reliability
- Interpersonal Skills with diverse populations
- Conflict de-escalation
- Confidential information handling
Insurance verification and authorization support
Accurate data entry and EMR documentation
HIPAA compliant confidentiality handling
Professional communication with patients families and providers
Intake assessments and information gathering
Scheduling and coordination of services
Crisis awareness and calm de escalation
Multitasking in high volume environments
Policy compliance and procedural accuracy
Certification
CPR Certification Adult and Infant
Certification in alzheimers & Dementia Care
Public speaking Course certification
Spanish 1 certification (begginer level)
Languages
Spanish
Limited Working
Interests
Mixed Martial Arts
Running
Piano
Currently in Pilot School
Film & Acting
Timeline
Owner
Village Financial, LLC.
01.2020 - Current
Hospice / Health Care Specialist
Honor Care
02.2018 - 07.2022
Sales Manager
Revolution Laboratories
01.2015 - 03.2020
Manager of Business Development and Sales
Direct TV
11.2013 - 01.2015
Floor Supervisor
Pacific Beach Readers
08.2011 - 10.2013
Associate in Psychology - Science and Qualitative Reasoning
Grossmont College
Highschool Diploma - General Studies
Chula Vista Adult School
Performance Excellence Award
Honored for driving meaningful company growth through disciplined execution sound judgment and a consistent commitment to performance excellence in high responsibility environments