Robert Santos Do Nascimento
La Mesa
Summary
Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.
Overview
7
7
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Instacart Shopper
Personal Shopper
San Diego
04.2024 - Current
- Selected and gathered items based on customer orders and preferences.
- Communicated with customers regarding substitutions and available products.
- Maintained organized shopping carts to ensure efficient item retrieval.
- Provided excellent customer service through friendly interactions and support.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Warehouse Forklift Driver
Cold Chain Technology
San Diego
02.2024 - 05.2025
- Operated forklifts to transport materials within the warehouse efficiently.
- Conducted regular safety inspections on equipment and maintained compliance standards.
- Loaded and unloaded goods from trucks, ensuring proper placement in storage areas.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Only Coconut California
Forklift Driver
San Diego
03.2023 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Merchandise Replenisher
Super Market Alvarez
Rio
05.2018 - 04.2022
- Managed stock levels to ensure product availability for customers.
- Coordinated with vendors to schedule timely deliveries of merchandise.
- Conducted inventory audits to maintain accurate stock records.
- Unloaded, unpacked and stocked merchandise onto shelves in accordance with company procedures.
Education
Escola Estadual Miguel Coulto
Rio, RJSkills
1 **Communication Skills** - Ability to communicate clearly and effectively, both verbally and in writing
2 **Teamwork** - Skill in working well in a team and collaborating with others to achieve common goals
3 **Problem-Solving** - Ability to identify problems and find effective solutions creatively
4 **Adaptability** - Flexibility to adjust to new situations and challenges with ease
5 **Time Management** - Skill in managing time efficiently, prioritizing tasks, and meeting deadlines
6 **Critical Thinking** - Ability to analyze information and make informed decisions
7 **Leadership** - Skill in leading and motivating a team, inspiring confidence, and fostering a positive environment
8 **Interpersonal Skills** - Ability to interact well with others, building positive relationships
9 **Attention to Detail** - Capability to pay attention to details and ensure accuracy in tasks
10 **Empathy** - Ability to understand and connect with others' feelings and perspectives
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Forklift Driver
- Scissor Lift
- Boom Lift
- Driver license
- Food Handler
Timeline
Instacart Shopper
Personal Shopper
04.2024 - Current
Warehouse Forklift Driver
Cold Chain Technology
02.2024 - 05.2025
Only Coconut California
Forklift Driver
03.2023 - 01.2025
Merchandise Replenisher
Super Market Alvarez
05.2018 - 04.2022
Escola Estadual Miguel Coulto