Robert Riddell
Courtice,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager
Softchoice LLP
11.2020 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Enabled employees with tools, training, strategies and GTM initiatives.
- Developed and maintained partner relationships.
- Developed and maintained bi-weekly pipeline forecast with vender PAM and AE.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Technical Architect
Softchoice LLP
06.2015 - 11.2020
- Collaborated with clients to determine project specifications and scope.
- Developed network and system architecture according to business needs.
- Managed vendor relationships effectively in order to negotiate favorable contract terms and ensure timely delivery of services products.
- Championed knowledge sharing within the team through regular presentations and workshops on emerging technologies, trends, and best practices.
- Participated in strategic planning sessions to align technology investments with organizational goals and objectives.
- Provided technical leadership to team members during system design.
- Contributed innovative ideas during brainstorming sessions that led to the successful execution of key initiatives.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
Manager - Post Sales
Bell BBM
05.2007 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Purchaser - Procurement
Infostream Technolies Inc
09.1999 - 05.2007
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Checked items received against items ordered by verifying receipts.
- Maintained complete documentation and records of all purchasing activities.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Identified areas of risk within the supply chain, developing contingency plans to mitigate potential issues.
Education
High School Diploma -
Streetsville Secondary School
Mississauga, ON05.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Negotiation
- Key Performance Indicators
- Teamwork and Collaboration
- Computer Skills
Accomplishments
- 2019 P-CLUB Winner
- Supervised team of 8 staff members.
- Year after year routinely retired department financial goals and targets.
- Resolved product issue through consumer testing.
- Developed and maintained an employee KPI tracker.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Manager
Softchoice LLP
11.2020 - 03.2024
Technical Architect
Softchoice LLP
06.2015 - 11.2020
Manager - Post Sales
Bell BBM
05.2007 - 03.2015
Purchaser - Procurement
Infostream Technolies Inc
09.1999 - 05.2007
High School Diploma -
Streetsville Secondary School