Robert Ricci
Ladysmith
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. I excel in fostering strong relationships and coaching teams to achieve sales targets, ensuring exceptional customer satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
General Manager
Audi Nanaimo
01.2022 - 11.2025
- Oversaw daily operations to ensure optimal performance and customer satisfaction.
- Developed and implemented strategic business plans to enhance dealership profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led a team of managers in achieving sales targets through effective coaching and mentorship.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Fixed Operations Manager
Capilano Audi
03.2010 - 12.2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Led cross-functional meetings to align departmental goals and improve communication across teams.
- Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.
Parts Manager
Capilano VW/Audi
11.2006 - 03.2010
- Managed inventory levels and optimized parts ordering processes.
- Supervised team to ensure timely fulfillment of customer orders.
- Analyzed sales data to forecast demand and adjust inventory accordingly.
Dealer Services Specialist
Volkswagen Canada Inc.
03.2003 - 11.2006
- Managed dealer inquiries, providing timely support and solutions to enhance customer satisfaction.
- Streamlined communication processes between dealers and manufacturers to improve operational efficiency.
- Fostered strong relationships with dealership personnel, establishing trust and rapport through professional communication.
Service Advisor/ Parts Manager
Canadian Tire
2001 - 2003
Automotive Technician
Canadian Tire
1994 - 2001
Education
Automotive Red Seal Technician
British Columbia Institute of Technology
BurnabyGM Automotive 11 Month Program
National Automobile Dealers Association(NADA)
06-2024
Skills
- Leadership and team building
- Efficient multi-tasker
- Operations management
- Team player
- Training and coaching
- Inventory control
- Expense control
- Budget development
- Sales management
- Problem-solving abilities
- Managing operations and efficiency
Languages
English
Timeline
General Manager
Audi Nanaimo
01.2022 - 11.2025
Fixed Operations Manager
Capilano Audi
03.2010 - 12.2021
Parts Manager
Capilano VW/Audi
11.2006 - 03.2010
Dealer Services Specialist
Volkswagen Canada Inc.
03.2003 - 11.2006
Service Advisor/ Parts Manager
Canadian Tire
2001 - 2003
Automotive Technician
Canadian Tire
1994 - 2001
Automotive Red Seal Technician
British Columbia Institute of Technology
GM Automotive 11 Month Program
National Automobile Dealers Association(NADA)