Robert Reyes
Covina
Summary
Detail-oriented sales professional known for effective problem-solving and strong communication skills. Experience in managing customer inquiries and collaborating with sales teams to develop targeted strategies. Ready to contribute to sales success through proactive client engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inside Sales Representative/Asbestos Abatement Worker
Alliance Environmental Group
Azusa
01.2019 - Current
- Managed customer inquiries through various communication channels.
- Collaborated with the sales team to develop targeted marketing strategies.
- Utilized CRM software to track and manage client interactions effectively.
- Conducted product presentations to educate potential customers about services.
- Built and maintained strong relationships with existing and prospective clients.
- Assisted in preparing sales proposals tailored to client needs and preferences.
- Delivered actionable feedback to management on customer needs and potential service enhancements.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained comprehensive account records and contact logs to streamline sales process.
- Generated leads through cold calling potential clients.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Participated in trade shows and conventions to generate leads.
- Conducted asbestos removal in residential and commercial properties following safety procedures.
- Operated specialized equipment for safe handling and disposal of hazardous materials.
- Assisted in site preparation by setting up containment barriers and safety signage.
- Collaborated with team members to ensure compliance with environmental regulations.
- Maintained accurate records of materials used and procedures followed during abatement.
- Communicated effectively with clients regarding project details and timelines.
- Executed proper containment preparations and established air filtration systems prior to job initiation.
- Removed harmful substances from walls and other surfaces using power tools, high-pressure spray equipment and hand tools.
- Removed asbestos debris with vacuum and cleaned surroundings.
- Operated equipment and tools to safely remove asbestos.
- Sliced and scraped asbestos to dislodge and shoveled into disposal bags.
- Met with demolition and abatement teams to discuss general project direction.
Lead Record Center Specialist
Iron Mountain Services
03.2008 - 01.2019
- Trained new staff on best practices for record management procedures.
- Used inventory management systems to track record storage locations.
- Responded to client inquiries regarding document status and policies promptly.
- Organized filing system for easy retrieval of documents.
- Inspected shipments for damage or defects and reported any discrepancies to supervisor.
Education
High School Diploma -
Fontana High School
Fontana, CA06-2010
Skills
- Lead generation
- Customer management
- CRM software proficiency
- Proposal preparation
- Product presentation skills
- Attention to detail
- Problem resolution
- Adaptability to change
- Verbal communication
- Communication skills
Certification
- Forklift
- CPR
- Asbestos Certification
Languages
Spanish
Professional
Timeline
Inside Sales Representative/Asbestos Abatement Worker
Alliance Environmental Group
01.2019 - Current
Lead Record Center Specialist
Iron Mountain Services
03.2008 - 01.2019
High School Diploma -
Fontana High School