Robert Quijada
Bakersfield
Summary
CompTIA A+ certified transitioning from healthcare with award winning customer service, teamwork and problem solving. Skilled in troubleshooting hardware, software, mobile devices, printers, and connectivity issues, with a proven ability to learn and adapt to advanced technologies quickly. Recognized for clear communication, adaptability, and a commitment to delivering responsive, user focused support that enhances productivity and empowers others to succeed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Dignity Health Mercy Hospital
Bakersfield, CA
01.2019 - Current
- First point of contact in the ER, delivering superb customer service, and demonstrated conflict resolution and de-escalation skills to support patients and families during emergencies.
- Utilized multiple software systems to verify insurance and process registrations, troubleshooting access and entry errors to maintain efficiency.
- Accurately entered and managed patient data under high levels of duress in an ER setting, ensuring proper documentation and system integrity.
- Provided comprehensive guidance to patients throughout intricate procedures and documentation, upholding data accuracy and HIPAA compliance with meticulous attention to detail and securing crucial data protocols.
Medical Services Coordinator
Vascular Health
Bakersfield, CA
05.2017 - 03.2018
- Delivered exceptional customer service while managing provider calendars, leveraging scheduling systems to schedule, reschedule and resolve patient appointment inquiries with accuracy and efficiency.
- Operated and troubleshot office technology including multi-line phone systems, copiers, scanners and fax machines.
- Guided patients through system processes and documentation requirements while maintaining data accuracy and compliance with HIPAA standards, demonstrating strong attention to detail and information security awareness.
Scheduling Clerk
Truxtun Radiology
Bakersfield, CA
09.2014 - 05.2017
- Coordinated patient scheduling, optimizing appointment flow and ensuring timely service delivery.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Collaborated with medical staff to resolve scheduling conflicts and enhance operational efficiency.
- Displayed exceptional time management skills by consistently meeting deadlines for scheduling tasks and promptly addressing urgent requests.
Education
No Degree - Business Administration
Humboldt State University
Arcata, CAHigh School Diploma -
Bakersfield High School
Bakersfield, CA06-2006
Skills
- CompTIA A Certified
- Innate Customer Service & Interpersonal Skills
- Professional Verbal & Written Communication
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Organization & Prioritization
- Adaptability in Fast Paced Environments
- Keen Attention to Detail & Accuracy
- Collaboration & Team Support
- Conflict Resolution & De-escalation skills
- Sound Judgement Under Pressure
Certification
CompTIA A+
Timeline
Patient Access Representative
Dignity Health Mercy Hospital
01.2019 - Current
Medical Services Coordinator
Vascular Health
05.2017 - 03.2018
Scheduling Clerk
Truxtun Radiology
09.2014 - 05.2017
No Degree - Business Administration
Humboldt State University
High School Diploma -
Bakersfield High School
Golden GLOBE (Gotta Love Our Best Employees)
I was nominated by my peers for encompassing CommonSpirit's Values:
- Compassion
- Inclusion
- Integrity
- Excellence
- Collaboration