Robert Prince
San Francisco
Summary
Experienced spa and operations professional with a strong background in both medical and luxury spa management. Skilled in overseeing daily operations, optimizing workflow efficiency, and enhancing client experiences. Proven ability to manage staff, coordinate with medical providers, and ensure compliance with industry regulations. Extensive experience in operations management, including process development, inventory control, staff scheduling, and workflow optimization. Expertise in scheduling, insurance verification, vendor relations, and business process improvement. Adept at problem-solving, multitasking, and driving business growth through strategic planning and exceptional customer service.
Overview
5
5
years of professional experience
Work History
Spa Manager
Piedmont Springs
02.2020 - Current
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Utilized booking and scheduling software to coordinate client appointments, optimize staff availability, and minimize scheduling conflicts.
- Maintained compliance with health and safety regulations while streamlining procedures for operational success.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with guests.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
Operations Manager
Diptyque Paris
07.2022 - Current
- Developed accurate forecasts and managed inventory to ensure optimal product availability and cost efficiency.
- Analyzed sales trends and demand drivers to identify opportunities for business growth and operational improvements.
- Created and implemented effective solutions to improve forecast accuracy and streamline workflow.
- Collaborated with cross-functional teams, including vendors, marketing, and operations, to drive revenue growth and enhance client retention.
- Utilized booking and scheduling software to optimize appointment flow, reduce scheduling conflicts, and improve staff efficiency.
- Maintained clear communication with stakeholders, ensuring alignment on business objectives and operational strategies.
- Demonstrated strong analytical skills to assess performance metrics and implement data-driven improvements.
Patient Coordinator
Ideal Image Medical Spa
08.2021 - 03.2023
- Oversee front desk operations, including appointment scheduling, patient check-ins, and payment processing using EMR and booking software.
- Verify patient insurance coverage for medical aesthetic treatments and assist with billing inquiries.
- Manage client inquiries, educate patients on services and procedures, and provide outstanding customer service.
- Coordinate staff schedules to optimize workflow and ensure timely patient care.
- Work closely with nurse practitioners, nurses, and medical providers to facilitate patient treatments and ensure seamless communication between clinical and administrative teams.
- Maintain compliance with HIPAA, OSHA, and medical board regulations.
- Assist with inventory management, ordering supplies, and ensuring the availability of skincare and medical products.
- Support marketing efforts, including social media updates, promotions, and client retention programs.
- Address and resolve client concerns professionally to enhance satisfaction and loyalty.
- Monitor operational performance, identify challenges, and implement process improvements.
Education
Associate of Arts -
City College of San Francisco
San Francisco, CA08-2023
Los Lomas High School
Walnut Creek08-2018
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment coordination
- Employee performance
- Policy and procedure development
- Customer acquisition
- Budget administration
- Assignment delegation
- POS system operation
- Operational efficiency
- Planning and coordination
- Cross-functional communication
Timeline
Operations Manager
Diptyque Paris
07.2022 - Current
Patient Coordinator
Ideal Image Medical Spa
08.2021 - 03.2023
Spa Manager
Piedmont Springs
02.2020 - Current
Associate of Arts -
City College of San Francisco
Los Lomas High School
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