ROBERT PRINCE
Los Angeles
Summary
Dedicated and customer-focused professional with 7 of experience in delivering exceptional customer service in fast-paced, high-pressure environments. Skilled in assisting customer service, resolving issues, and managing operational tasks to ensure smooth sales experiences. Passionate about managing stock flow and processing shipments, and ensuring seamless store operations. All with the ability to handle diverse situations with empathy, efficiency, and professionalism.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Diptyque
Los Angeles
05.2022 - 12.2024
- Delivered exceptional customer service in a luxury environment, educating clients on high-end fragrances, candles, and home decor.
- Built and maintained strong client relationships through personalized recommendations, storytelling, and follow-ups to drive loyalty.
- Supported operations and management, including inventory management, stock replenishment, and ensuring accurate product organization.
- Assisted with visual merchandising to maintain brand standards and create an engaging in-store experience.
- Received, unpacked, and sorted products from suppliers, ensuring accuracy and proper labeling. While also inspected products for defects, damages, and expiration dates to ensure items were fit for sale or return.
Assistant Manager
The Gap Inc
Los Angeles
08.2019 - 05.2022
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with General Manager and Assistant General Manager.
- Responsible for employees to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
- Support the store team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
- Led store operations and sales initiatives while developing high-performing teams, implementing customer-centric strategies, and driving operational excellence through collaborative leadership.
Sales & Stock
Nordstrom
Walnut Creek
02.2018 - 08.2019
- Create a smooth fitting room experience by greeting customers, taking them to their fitting rooms, and then sorting and returning clothing to the floor.
- Keep the stockrooms organized, and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed.
- Prepare and ship customers' orders following quality, packing, and shipping standards.
- Defuse customer situations, and provide resolutions in a timely and effective manner.
- Assist customers with a variety of transactions through a seamless, friendly experience.
Education
Associate of Arts -
City College of San Francisco
San Francisco, CASkills
- Organization
- Verbal Communication
- Leadership
- Customer Service
- Time Management
- Technical Proficiency
Timeline
Sales Supervisor
Diptyque
05.2022 - 12.2024
Assistant Manager
The Gap Inc
08.2019 - 05.2022
Sales & Stock
Nordstrom
02.2018 - 08.2019
Associate of Arts -
City College of San Francisco
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