Robert Picard
Peterborough,ON
Summary
Proven Network Maintenance Technician with a robust background at Bell Canada, where I enhanced network efficiency and uptime through expert troubleshooting and strategic upgrades. I led initiatives that significantly boosted productivity. My proactive approach and dedication to continuous improvement have consistently delivered superior results in fast-paced environments.
Diligent Network Maintenance Technician with comprehensive background in maintaining and troubleshooting network infrastructure. Proven ability to ensure optimal network performance and uptime. Demonstrated expertise in network diagnostics and preventive maintenance.
Overview
35
35
years of professional experience
Work History
Network Maintenance Technician
Bell Canada
05.1990 - 11.2024
- Optimized network performance with thorough troubleshooting and root cause analysis of complex technical issues.
- Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
- Managed inventory of spare parts and equipment necessary for efficient repairs, minimizing delays in restoring functionality.
- Contributed to cost-saving initiatives through careful evaluation of third-party services providers'' offerings related to enterprise networking requirements.
- Trained junior technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
- Maintained strict adherence to company policies on cybersecurity measures while performing daily tasks involving sensitive information handling.
- Improved network uptime by proactively identifying and resolving potential issues through regular maintenance checks.
- Streamlined network infrastructure by upgrading outdated equipment and integrating advanced technologies for increased efficiency.
- Reduced network downtime by promptly addressing hardware and software failures, ensuring minimal disruption to business operations.
- Developed comprehensive documentation for network configurations, procedures, and protocols to ensure consistency across the organization.
- Provided exceptional customer support by quickly responding to service requests and resolving connectivity issues in a timely manner.
- Monitored network hardware operations to evaluate proper configuration.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
Electrical Technician
Sir Sandford Fleming College
Peterborough, ONSkills
- Network troubleshooting
- Remote support
- Network configuration
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Self motivation
- Project management
- Support services
- Problem-solving aptitude
- Technical support
Accomplishments
- Hold a valid first aid certificate. Trained in WHIMIS and all of Bell Canada's corporate Heath and Safety policies.
- Collaborated with team of 6 in the development of Billing Server replacement and Optical Drive replacement
- Clean driving record with over 30 years of commercial drivng.
Languages
English
Full Professional
Awarded Bell Canada's Top award three times. Award given to less than 1% of employees
The Bravo Award
The Bravo Award is the most prestigious recognition award at Bell, recognizing the most outstanding performances by individuals and teams. It is presented at the Bravo Gala, with each winner receiving a trophy, a letter of congratulations from the President and CEO, as well as financial reward.
My first award was for finding an accounting error which resulted in incorrect capital billing. of $350K
My second award was for implementing a local callback program for customers attempting to gain new company services. Removing roadblocks, correcting record issues and ultimately resulting in $450K in revenue.
My third award was for sourcing, developing, process building and installation of replacement of legacy billing and optical drive equipment.
Timeline
Network Maintenance Technician
Bell Canada
05.1990 - 11.2024
Electrical Technician
Sir Sandford Fleming College
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