Robert Patterson
London,ON
Summary
At Ryan ULC, I spearheaded operations, driving compliance and fostering team collaboration. My leadership enhanced customer satisfaction and sparked business development, leveraging skills in corporate communications and regulations mastery. Notably, I mentored staff, achieving significant service improvements and nurturing key relationships, positioning the company at the forefront of industry innovation.
Overview
6
6
years of professional experience
Work History
Director
Ryan ULC
Mississauga, Ontario
04.2018 - 12.2023
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Provided guidance on legal matters related to contracts or intellectual property rights.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Monitored industry trends to identify opportunities for expansion and innovation.
Education
Diploma Statistical Data
University of British Columbia
Vancouver04-1999
Bachelor of Arts - Geography
University of Western Ontario
London, ON06-1988
Associate of Arts - Urban Affairs And Real Estate
Fanshawe College of Applied Arts And Technology
London05-1976
Skills
- Team collaboration
- Team building
- Relationship building
- Goal setting
- Corporate communications
- Business development
- Rules and regulations
Road Racing
- I currently hold a professional race license in Canda and the United |States. Driving an arrange of vehicles such as Japanese and German name plates. I have also driven open wheel for cars with different engine displacements such as formula 1200 to formula Mazda.
- I have competed in endurance racing which requires a minimum of 2 to 4 hours in the seat of a race car.
Physical Activities
- work with a trainor year round for physical conditioning to race cars
Charity Volunteering
- Volunteer at the London Area Food Bank
Timeline
Director
Ryan ULC
04.2018 - 12.2023
Diploma Statistical Data
University of British Columbia
Bachelor of Arts - Geography
University of Western Ontario
Associate of Arts - Urban Affairs And Real Estate
Fanshawe College of Applied Arts And Technology