Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Robert Parent

Stittsville,ON

Summary

High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in automotive/RV industry practices, needs and customers. Offering 9 years' experience in the field.

Overview

20
20
years of professional experience

Work History

General Sales Manager

Leisure Days
03.2018 - 09.2023
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Sales Associate

Leisure Days
08.2016 - 03.2018
  • Answered telephone and email inquiries from potential customers.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Responded to customer enquiries via telephone and email.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Completed registration paperwork and sales documentation.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Owner/Operator

Unwired-Planet INC
01.2004 - 04.2016
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Bachelor of Arts - Anthropology

University of New Brunswick
Fredericton, NB

College Diploma - Computer Networking Technology

Herzing College
Montreal

Skills

  • Hiring Procedures
  • New Car Purchases
  • Knowledge of Vehicles
  • Employee Performance Evaluations
  • Customer Experience
  • Performance Improvement Techniques
  • Strategic Selling
  • Inbound and Outbound Leads
  • Customer Needs Assessments
  • Order Supplies
  • Employment Law
  • Maintaining Clean Work Areas
  • Profit Maximization
  • Brand Messaging
  • Consumer Branding
  • Sales Forecasts
  • Staff Meetings
  • Professional Relationships
  • Delivery Schedules
  • Automotive Sales Techniques
  • Monthly Forecasting
  • Price Negotiation
  • Negotiation Management
  • Closing Techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Sales Manager

Leisure Days
03.2018 - 09.2023

Sales Associate

Leisure Days
08.2016 - 03.2018

Owner/Operator

Unwired-Planet INC
01.2004 - 04.2016

Bachelor of Arts - Anthropology

University of New Brunswick

College Diploma - Computer Networking Technology

Herzing College

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Robert Parent