High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in automotive/RV industry practices, needs and customers. Offering 9 years' experience in the field.
Overview
20
20
years of professional experience
Work History
General Sales Manager
Leisure Days
03.2018 - 09.2023
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Sales Associate
Leisure Days
08.2016 - 03.2018
Answered telephone and email inquiries from potential customers.
Developed successful sales strategies to maximize customer satisfaction and profit.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Responded to customer enquiries via telephone and email.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Completed registration paperwork and sales documentation.
Met customers on lot and in showroom to discuss available vehicles and options.
Owner/Operator
Unwired-Planet INC
01.2004 - 04.2016
Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Anthropology
University of New Brunswick
Fredericton, NB
College Diploma - Computer Networking Technology
Herzing College
Montreal
Skills
Hiring Procedures
New Car Purchases
Knowledge of Vehicles
Employee Performance Evaluations
Customer Experience
Performance Improvement Techniques
Strategic Selling
Inbound and Outbound Leads
Customer Needs Assessments
Order Supplies
Employment Law
Maintaining Clean Work Areas
Profit Maximization
Brand Messaging
Consumer Branding
Sales Forecasts
Staff Meetings
Professional Relationships
Delivery Schedules
Automotive Sales Techniques
Monthly Forecasting
Price Negotiation
Negotiation Management
Closing Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.