Robert O'Rinn
Toronto
Summary
It is said that "luck is where preparation meets opportunity" and by that standard I have had a great deal of luck in my career. Skilled in staff training and development as well as ensuring all financial targets are met while providing a world class experience for all guests.
Overview
9
9
years of professional experience
Work History
General Manager
Liberty Entertainment - Don Alfonso 1890
01.2022 - 01.2023
- Awarded One Michelin Star September 2022
- Voted #2 Best Italian Restaurant in the World outside Italy by Top 50 Italy 2022
- Responsible for all FOH operations including recruiting, hiring, training, and developing staff as well as ensuring all financial metrics are achieved
General Manager
Icon Legacy - Lapinou Bistro
10.2021 - 06.2022
- Ensured revenue was maximized during Covid restrictions, achieved monthly KPI’s
- Developed & instituted comprehensive SOP’s to ensure clarity and alignment amongst the team
- Introduced a regular cadence of food and wine trainings for the Dining Room Team to ensure seamless product knowledge
General Manager
RH Restaurant Napa Valley & Yorkdale Mall Locations
04.2017 - 10.2021
- Oversaw both the Restaurant and adjoining wine tasting room & cabanas
- Developed, implemented, and managed business plans to promote profitable food and beverage sales, increased average guest spend while significantly decreasing beverage Cost of Goods
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food, beverage, and service
General Manager
Icon Legacy - Weslodge Dubai
06.2016 - 04.2017
- Voted "Best New Restaurant" in all of the UAE during our first year of operation
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Assistant General Manager
Icon Legacy - Byblos Restaurant
09.2015 - 06.2016
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Mentored and motivated team members to achieve challenging business goals
- Enforced quality assurance protocols to deliver ideal customer experiences
General Manager
INK Entertainment
02.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Certificate - Business Analytics
Harvard Business School
Online09.2020
Continuing Education - Business Management
University of Toronto
Toronto, ON02.2015
Skills
- Restaurant opening experience in Toronto, New York, and Dubai
- Top Tier staff retention
- Optimal labour control to ensure variable expenses are minimized without compromising guest experience
- Clear communication of expectations and daily coaching to ensure all standards are upheld
- Regular analysis of all business metrics to ensure the business is operating optimally
Timeline
General Manager
INK Entertainment
02.2023 - 06.2024
General Manager
Liberty Entertainment - Don Alfonso 1890
01.2022 - 01.2023
General Manager
Icon Legacy - Lapinou Bistro
10.2021 - 06.2022
General Manager
RH Restaurant Napa Valley & Yorkdale Mall Locations
04.2017 - 10.2021
General Manager
Icon Legacy - Weslodge Dubai
06.2016 - 04.2017
Assistant General Manager
Icon Legacy - Byblos Restaurant
09.2015 - 06.2016
Certificate - Business Analytics
Harvard Business School
Continuing Education - Business Management
University of Toronto
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