Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Robert Olikpe

Ottawa,Ontario

Summary

Background includes optimizing resource usage, team productivity and residential care standards. Well-versed in performing assessments and care evaluations, as well as improving treatment plans and recommending updates. Forward-thinking and flexible with top strengths in communication, multitasking and decision making.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Team Manager

Quantum Care
Royston , Hertfordshire
04.2023 - 12.2023

Ensuring the Home and all its services function in accordance with company policy and the National Care Standards Commission requirements, including the responsibility of managing the home during a shift.
• Undertaking a variety of care duties whilst promoting dignity, privacy and encouraging the independence of residents. Also ensuring that domestic tasks within the home are carried out to meet required health and safety standards.
• writing of reports, maintaining if administrative and professional practice records and carrying out investigations as required.
• Managing and motivating employees to be productive and engaged in work.
• Resolving of staff member conflicts, actively listening to concerns and finding
appropriate middle ground

  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Relationship Manager

Greater Height Education Consult
07.2019 - 09.2022
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Participated in industry events and trade shows to promote products and services.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Developed and managed relationships with vendors to establish cost-effective products and services.

Social Worker

Ministry Of Social Development (National Youth Service Corp) - Lafia, Nassarawa State.
08.2014 - 07.2015
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.

Education

Master of Arts - Master of Arts in International Studies

Woosong University
Daejeon, South Korea
05.2022

Master of Science - Criminology

University of Ibadan
Ibadan, Nigeria
07.2017

Bachelor of Science - Sociology

University of Ibadan
Ibadan, Nigeria
06.2014

Skills

  • Cardiopulmonary Resuscitation trained
  • Fire Marshal
  • Emergency Response
  • Safeguarding Adult
  • CCTV Monitoring
  • Evidence Preservation
  • Research Analyst (data collection, description and interpretation
  • Surveillance
  • Manual Handling
  • Supervision and Appraisal
  • Creating and updating care plan
  • Team work productivity management
  • First aid
  • Dementia and Parkinson management
  • Administering Medication
  • Microsoft word, excel, powerpoint, SPSS analyst, Teams etc

Certification

  • Licensed Use of Force.
  • Officers Training Course, UK.

References

References available upon request.

Timeline

Care Team Manager

Quantum Care
04.2023 - 12.2023

Relationship Manager

Greater Height Education Consult
07.2019 - 09.2022

Social Worker

Ministry Of Social Development (National Youth Service Corp) - Lafia, Nassarawa State.
08.2014 - 07.2015

Master of Arts - Master of Arts in International Studies

Woosong University

Master of Science - Criminology

University of Ibadan

Bachelor of Science - Sociology

University of Ibadan
Robert Olikpe