ROBERT OCHILL
Saint John,NB
Summary
I am a dedicated customer service professional with over 6 years of experience in sales and marketing. I excel in fostering customer loyalty by adhering to company procedures and delivering exceptional service. With strong skills in online marketing, social media advertising, and customer relationship management, I thrive in dynamic environments and am committed to achieving excellence in every interaction.
Overview
10
10
years of professional experience
Work History
Hall Assistant
University Of Ghana Enterprises LTD
06.2022 - 07.2024
- Assisting students during move-in and move-out periods, ensuring a smooth transition
- This includes the distribution of keys, conducting room inspections, and addressing any issues or concerns
- Promoting and maintaining a safe and secure living environment by monitoring access to the building, reporting any security concerns, and assisting in emergencies
- Acting as a mediator in conflicts or disputes between students, helping to find amicable solutions and referring serious issues to higher authorities if necessary
- Ensuring that students adhere to housing policies and regulations such as quiet hours, guest policies, and cleanliness standards
- Serving as a point of contact between students and hall management
- Relay important information, updates, and announcements to students and gather feedback or concerns to pass on to the appropriate authorities
- Reporting maintenance issues and concerns to the appropriate maintenance staff promptly
- Preparing and responding to emergencies such as fires, medical incidents, and natural disasters by following established procedures and assisting students in evacuating the building safely
- Maintaining accurate records of incidents, working hours, and other relevant information as required by the hall management.
Sales Executive
KING O AFRICAN COLLECTIONS
12.2017 - 01.2020
- Representing at Sales exhibitions and fairs, making sure our stand is ready, displaying our various products, and engaging with passers to make purchases
- Advertising of our products through social media
- Selling of our African collection products to prospective customers
- Research on fairs and creative business ideas.
Front Desk Administrative ( National Service )
Drivers and vehicles licenses Authority, Cape Coast
08.2016 - 08.2017
- Front desk administrative duties
- Printed and recorded vehicle road-worthy stickers
- Prepared and recorded certificates of competence for new driver's licenses.
Internship
Blue Rose Real Estate, Kasoa, Ghana
06.2015 - 08.2015
- Targeted potential customers at various organizations and engaged them with our products/properties for market expansion of the company
- With in-depth knowledge of all the estate properties, I encouraged potential clients by guiding them to make a purchase based on their needs
- Worked patiently with clients and showed them our various properties when they visited our site and also sent them pictures of our new properties via mail
- Generated 30+ new leads and provided the database to my supervisors for follow-up.
Internship
GLICO Insurance, Accra
06.2014 - 08.2014
- Within one month of fieldwork, I presented our insurance policies and investment packages to 28 potential clients and guided them to sign on, based on their needs
- I was successful in getting 3 people on an insurance policy
- Generated leads by referring the remaining 25 potential customers to my supervisors and converting them to prospective customers
- Sought referrals from existing clients
- Went to various organizations and presented our insurance policies to their staff.
Education
Higher National Diploma in Marketing (Evaluated by WES as equivalent to a Canadian Two-Year Diploma) -
Takoradi Technical University, Ghana
West African Senior School Certificate Examination (Evaluated by WES as equivalent to a Canadian High School Diploma) -
Faith Community Baptist Senior high School, Ghana
Skills
- Customer service skills
- Experience in online marketing and social media advertising
- Networking and Presentation Skills
- Customer database management and record-keeping
- Excellent organizational and multitasking skills
- Time management skills
- Ability to interact with customers and manage the flow of communication across different channels and different media
- Prospecting skills
- Software: Excel (Full proficiency), Power Point (Full proficiency), Word (Full proficiency), Video Editing and 3D Design
Languages
English
Professional Working
Timeline
Hall Assistant
University Of Ghana Enterprises LTD
06.2022 - 07.2024
Sales Executive
KING O AFRICAN COLLECTIONS
12.2017 - 01.2020
Front Desk Administrative ( National Service )
Drivers and vehicles licenses Authority, Cape Coast
08.2016 - 08.2017
Internship
Blue Rose Real Estate, Kasoa, Ghana
06.2015 - 08.2015
Internship
GLICO Insurance, Accra
06.2014 - 08.2014
Higher National Diploma in Marketing (Evaluated by WES as equivalent to a Canadian Two-Year Diploma) -
Takoradi Technical University, Ghana
West African Senior School Certificate Examination (Evaluated by WES as equivalent to a Canadian High School Diploma) -
Faith Community Baptist Senior high School, Ghana
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