Robert Nnanakalu
Summary
I am a motivated and hardworking professional with a strong desire to excel in every task I take on. I can work well independently or as part of a team, using the skills I've developed over the years to get things done efficiently. My experience across different roles shows that I adapt easily, can be trusted, and communicate effectively to ensure successful outcomes
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Skip
09.2023 - 11.2024
- I managed client records
- Provided policy and service information
- Resolved customer information and complaints
- Served as a bridge to connect customer partners and restaurant partners
- Helped restaurant partners with their menu inquiries
- Handled inbound and outbound calls with partners
Night-time Residence assistant
University of Manitoba
02.2019 - 08.2023
- I assisted residents and visitors with any concerns they had
- I submitted reports of daily surveillance activity and suspicious activity
- I conducted access control at the property entrance
- I inspected and patrol the premises regularly
Customer Service Associate
Glo Telecommunications
08.2016 - 09.2018
- Handled inbound and outbound calls
- Generated new leads through inbound calls from interested applicants and set up new accounts over the phone
- Answered existing and potential customer inquiries with accuracy and urgency
- Worked as a team to obtain individual and team goals
- I built customer confidence in the services offered by the company
Education
Bachelor's Degree - Economics
University of Manitoba
Winnipeg, MB03.2025
DCS / DEC -
Global International College
Lekki, Lagos07.2017
High School -
Dority Secondary School
Aba, Abia07.2016
Skills
- Strong Verbal and Written Skills
- Client Relationship Management
- Technology Operations Skills
- Client Support
- Cash Handling
- Microsoft Office
- Crew Member
- Typing
- Time Management
- Security
- Surveillance
- Reception Management
- Account management
- Windows
- IT Support Solutions
- Technology
- Cross-functional communication
Languages
English
Bilingual or Proficient (C2)
Interests
- Animal Care
- Fashion and Style
- Volunteering
- I have a passion for photography and editing photos
- Gym Workouts
- Auto Repair/Restoration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsTimeline
Operations Specialist
Skip
09.2023 - 11.2024
Night-time Residence assistant
University of Manitoba
02.2019 - 08.2023
Customer Service Associate
Glo Telecommunications
08.2016 - 09.2018
DCS / DEC -
Global International College
High School -
Dority Secondary School
Bachelor's Degree - Economics
University of Manitoba
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