Summary
Overview
Work History
Education
Skills
Timeline
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Robert Navarro

Rohnert Park

Summary

Dynamic Claims Manager with a proven track record at Protective, excelling in claims analysis and team motivation. Achieved significant reductions in claim disputes through effective policy interpretation and rigorous compliance. Enhanced customer satisfaction by streamlining communication and expediting resolutions, fostering trust and loyalty among clients.

Overview

23
23
years of professional experience

Work History

Claims Manager P&C

Protective
08.2013 - Current
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Reduced claim disputes by enforcing strict adherence to policy terms and conditions.

Store Manager

McLeas Tire
08.2012 - 08.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Service Advisor

Brodie's Tire and Brake
01.2002 - 02.2012
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.

Education

GED -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Claims analysis
  • Policy interpretation
  • Claims investigation and research
  • Procedure implementation
  • Claims auditing
  • Planning and organization
  • Team motivation
  • Performance monitoring
  • Legal compliance

Timeline

Claims Manager P&C

Protective
08.2013 - Current

Store Manager

McLeas Tire
08.2012 - 08.2013

Service Advisor

Brodie's Tire and Brake
01.2002 - 02.2012

GED -

Santa Rosa Junior College

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