Robert Mwalye
Winnipeg,MB
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
11
11
years of professional experience
Work History
Health Care Aide
Shaft Bury Park Residence
07.2023 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Disinfected tools, equipment and surfaces between patients.
- Reduced patient anxiety through effective communication and active listening skills.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided family members with general health education and tips for patient care.
- Administered medications and injections as directed by healthcare professionals.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Completed necessary reports and documentation on time and to specifications.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Cleaned and set up rooms in preparation for patient appointments.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Inspected equipment for defects and completed basic repairs.
- Maintained accurate records of patient visits and treatments in patient medical files.
Assistant Administration Manager
MAWWEJJE PLUMBING INC
07.2023 - 12.2023
- Negotiated and executed contracts on behalf of department.
- Managed daily office activities to ensure smooth operations and minimal downtime.
- Oversaw facilities maintenance tasks, ensuring a safe and comfortable working environment for all employees.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Spearheaded initiatives aimed at increasing employee engagement through team-building exercises, workshops, and recognition programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Supported department heads with scheduling, budgeting, and resource allocation for optimal efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Conducted regular evaluations of staff performance, providing constructive feedback for professional growth opportunities.
Administrative Assistant
Bakha Investment And Travel Agency
01.2022 - 07.2023
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
HHB Partners
02.2018 - 12.2022
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Administrator
Prof: Wamukota Memorial Memorial Medical Centre
12.2012 - 08.2018
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Documented all communication between relevant stakeholders such as vendors, departments, and customers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, validated, and distributed information to employees.
- Managed purchasing, stocking and organizing inventory.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Implemented inventory control procedures that reduced waste levels while maintaining essential supplies for ongoing operational needs.
- Arranged conference rooms and facilities to prepare for meetings.
- Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Entered and maintained departmental records in company database.
- Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
- Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Coordinated company events and meetings, resulting in improved communication and team cohesion.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Created and managed project plans, timelines and budgets.
- Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.
- Developed strong professional relationships with clients and vendors by providing exceptional customer service and timely responses to inquiries.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported project management initiatives, tracking progress on key deliverables and assisting with resource allocation as needed.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelors Of Science In Accounting - Accounting And Finance
Makerere University
Uganda 08.2018
Diploma In Education - Education Assistant
Busoga University
Uganda 12.2014
Skills
- Trustworthy companion
- Procedure Support
- Reliable team player
- Supporting personal needs
- Complex Problem-Solving
- Compassionate caregiver
- Case Management
- Database Administration
- Support Services
- Certified in CPR/AED
- Activity Planning
- Self-Directed
- Excellent Communication
- Microsoft Office
- Interpersonal Communication
- Analytical Thinking
- Team building
- Analytical and Critical Thinking
- Multitasking Abilities
Languages
English
Professional Working
Timeline
Health Care Aide
Shaft Bury Park Residence
07.2023 - Current
Assistant Administration Manager
MAWWEJJE PLUMBING INC
07.2023 - 12.2023
Administrative Assistant
Bakha Investment And Travel Agency
01.2022 - 07.2023
Customer Service Representative
HHB Partners
02.2018 - 12.2022
Assistant Administrator
Prof: Wamukota Memorial Memorial Medical Centre
12.2012 - 08.2018
Bachelors Of Science In Accounting - Accounting And Finance
Makerere University
Diploma In Education - Education Assistant
Busoga University
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