Robert Moss
White Rock,BC
Summary
Dynamic leader and former Franchise Owner at Little Caesars Pizza, I excel in operations management and customer relations, driving revenue growth through innovative marketing and brand compliance. Skilled in franchise relations and adept at navigating industry trends, my approach has consistently enhanced business performance and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Franchise Owner
Little Caesars Pizza
09.1990 - 07.2024
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
Education
Real Estate - Real Estate
University of British Columbia
Vancouver, None12-2020
Criminology
Douglas College
New Westminster, None04-1984
High School Diploma -
Burnaby Central
Burnaby06-1982
Skills
- Operations Management
- Franchise Relations
- Brand Compliance
- Small business operations
- Customer Relations
- Sales Leadership
Languages
English
Native or Bilingual
Hiking, Coaching basketball, Riding my Harley, enjoying time with my dogs
* I coached High school basket ball for 20 years culminating in winning the BC High school championships in 2012
* Hiking our beautiful province including West Coast Trail and Juan De Fuca Trail
* I have a passion for the outdoors and riding my Harley Davidson
* I enjoy time with my 2 miniature Schnauzers
Timeline
Franchise Owner
Little Caesars Pizza
09.1990 - 07.2024
Real Estate - Real Estate
University of British Columbia
Criminology
Douglas College
High School Diploma -
Burnaby Central