Job Search Status
Open to workDesired start date: Immediately
Open To Work
Robert Miron
Chateauguay,QC
Work Preference
Summary
Dynamic technology leader with over 15 years of experience in spearheading enterprise-scale digital transformation initiatives at Air Canada. Recognized for delivering exceptional results in e-commerce, cloud infrastructure, and customer-facing platforms. Expertise includes leading cross-functional teams, architecting scalable solutions, and cultivating stakeholder relationships to align business objectives with technical execution. ITIL-certified and Agile-trained, with a robust background in cloud migration, application lifecycle management, and partner integrations. Committed to driving innovation and operational excellence through strategic planning, process improvement, and fostering a culture of accountability within high-performing teams. Currently seeking an IT Manager or Application Development leadership role in Montreal or remote across Canada.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, ADM – Software Development
Air Canada
01.2012 - 10.2025
- Led enterprise-critical teams across E-commerce platforms, AWS Loyalty, PCI, Azure Data & Gen AI, and IBM DataPower Gateways, driving cloud migration, modernization, and secure data exchange via Axway’s Secure Transport.
- Delivered a 35% increase in website traffic and 20% revenue growth by managing cross-functional teams and launching innovative technical solutions.
- Spearheaded customer-facing platform enhancements, resulting in a 15% boost in customer retention and 10% increase in satisfaction.
- Oversaw successful deployment of 3DS 2.0 payment authentication, enhancing transaction security, user experience, and regulatory compliance.
- Directed large-scale SaaS product rollouts and enterprise application programs, consistently meeting milestones and budgets.
- Championed Agile methodologies and performance metrics, improving project delivery efficiency by 10% and reducing time-to-market by 15%.
- Managed and mentored a team of 35 professionals across Business Analysis, Development, and QA, fostering a culture of accountability, professional development, and continuous improvement.
- Collaborated with cybersecurity, infrastructure, and product teams to ensure compliance, resilience, and strategic alignment with technical roadmap.
- Defined program scope, led change management initiatives, and maintained high-quality documentation aligned with SOP standards.
- Leveraged Jira, ServiceNow, and Confluence for efficient tracking, sprint planning, bug logging, working completion, documentation, and stakeholder communication.
- Identified and resolved bottlenecks, optimized resource allocation, and implemented cost-saving process improvements.
- Facilitated scrum calls, removed roadblocks, align on project goals, fostering collaboration, and ensured clear communication across departments and leadership.
- Built strong relationships with internal and external stakeholders, aligning technical execution with business goals.
- Deployed system life cycle methodology, enhanced product quality by instituting rigorous quality control procedures, resulting in fewer defects, production incidents, and customer complaints.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Successfully collaborated with cross-functional teams, including customers, sales, product, engineering, and software services leaders, to define project vision, scope, goals, and delivery timelines.
- Supported work estimation processes to facilitate effective program planning.
- Operated with a sense of urgency, accuracy, and attention to detail, ensuring clear communication across all teams.
- Proven track record of managing advanced enterprise-level and multi-departmental projects to successful completion.
- Mentored and guided the development team through coaching and knowledge sharing to foster and maintain a high degree of technical excellence.
- Made architecture and technology selection decisions that aligned with business goals and long-term scalability.
- Collaborated with leadership on strategic planning, aligning development initiatives with broader business objectives.
- Set team objectives and KPIs, established performance expectations, and conducted performance management reviews to drive accountability, optimize team efficiency, and strong execution.
- Deep understanding of development life cycles from initial inception, requirement gathering, quality assurance to change management, including post-deployment support.
- Effective communication skills, engaging effectively with employees, stakeholders, and senior management.
- Collaborated with stakeholders to align business objectives with operational strategies.
- Analyzed market trends to inform decision-making and optimize service offerings.
- Conducted regular assessments of workflows, identifying areas for process improvement and cost reduction.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led cross-functional teams to develop and implement operational strategies enhancing overall efficiency.
- Mentored staff, fostering professional growth and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify areas for enhancement and drive strategic initiatives.
- Coordinated resource allocation effectively, ensuring optimal utilization across multiple projects.
- Developed training programs that enhanced team skills and improved service quality standards.
- Championed change management efforts, facilitating smooth transitions during organizational shifts.
- Established key performance indicators to measure success and guide strategic decision-making processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Business Analyst, Ecommerce & Reservation/ Airport Systems
Air Canada
01.2005 - 01.2012
- Defined requirements and supported rollout of ecommerce features.
- Conducted usability testing and collaborated with UI/UX teams.
- Led QA and enhancements for core systems: Reservations, DCS, Ticketing, Payments.
Customer Service & Support Roles
Air Canada
1997 - 2004
- Supported operations as a Check-in agent during Mirabel–Dorval airport merger.
- Oversaw Aeroplan loyalty program inquiries, account services, and creation of flight bookings.
- Provided documentation, new procedure roll-out, and training support for call center agents.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
DEC - Social Sciences
Dawson College
Montreal, QC1991
Skills
- Cloud Platforms - AWS/ Azure/ DataPower
- Tools & Systems - Jira/ ServiceNow/ Confluence/ MS 360
- Software development lifecycle expertise
- APIs & Integration - REST/ SOAP
- Others - WCAG 21/ PCI Compliance/ 3DS 20
- Effective team leadership
- Strong organizational skills
- Strategic decision-making
- Effective verbal and written communication
- Analytical problem-solving
- Professional development
- Strategic planning
- Collaborative project coordination
- Performance management
- Change management
- Vendor management
- Regulatory compliance
- Stakeholder management
- Adaptability and flexibility
- Positive attitude
- Effective Multitasking
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Manager, ADM – Software Development
Air Canada
01.2012 - 10.2025
Business Analyst, Ecommerce & Reservation/ Airport Systems
Air Canada
01.2005 - 01.2012
Customer Service & Support Roles
Air Canada
1997 - 2004
DEC - Social Sciences
Dawson College
Leadership Experience
- Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
- Championed accessibility and usability standards for inclusive digital experiences.
- Fostered a culture of collaboration, agility, and continuous improvement.
- Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with Project Manager, Development team, Architects, Cyber Security, and Stakeholders.
- Successfully led and scaled a team of 35 professionals across Business Analysis, Development, and QA, leading to a 10% increase in project delivery efficiency and a 15% reduction in time-to-market for new features.
- Led modernization of e-commerce platform and proprietary web-based application through cloud migration.
- Successfully led the modernization of the merger of Aeroplan SFTP to that of Air Canada SFTP, resulting in a 20% reduction in system downtime and a 30% improvement in transfer efficiency.