Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Leadership Experience
AdministrativeAssistant
Robert Miron
Open To Work

Robert Miron

Chateauguay,QC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Manager, ADM – Software DevelopmentBusiness Analyst, Ecommerce & Reservation/ Airport SystemsCustomer Service & Support RolesApplication Development Team LeadSenior Product Owner

Work Type

Full Time

Salary Range

$120000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic technology leader with over 15 years of experience in spearheading enterprise-scale digital transformation initiatives at Air Canada. Recognized for delivering exceptional results in e-commerce, cloud infrastructure, and customer-facing platforms. Expertise includes leading cross-functional teams, architecting scalable solutions, and cultivating stakeholder relationships to align business objectives with technical execution. ITIL-certified and Agile-trained, with a robust background in cloud migration, application lifecycle management, and partner integrations. Committed to driving innovation and operational excellence through strategic planning, process improvement, and fostering a culture of accountability within high-performing teams. Currently seeking an IT Manager or Application Development leadership role in Montreal or remote across Canada.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager, ADM – Software Development

Air Canada
01.2012 - 10.2025
  • Led enterprise-critical teams across E-commerce platforms, AWS Loyalty, PCI, Azure Data & Gen AI, and IBM DataPower Gateways, driving cloud migration, modernization, and secure data exchange via Axway’s Secure Transport.
  • Delivered a 35% increase in website traffic and 20% revenue growth by managing cross-functional teams and launching innovative technical solutions.
  • Spearheaded customer-facing platform enhancements, resulting in a 15% boost in customer retention and 10% increase in satisfaction.
  • Oversaw successful deployment of 3DS 2.0 payment authentication, enhancing transaction security, user experience, and regulatory compliance.
  • Directed large-scale SaaS product rollouts and enterprise application programs, consistently meeting milestones and budgets.
  • Championed Agile methodologies and performance metrics, improving project delivery efficiency by 10% and reducing time-to-market by 15%.
  • Managed and mentored a team of 35 professionals across Business Analysis, Development, and QA, fostering a culture of accountability, professional development, and continuous improvement.
  • Collaborated with cybersecurity, infrastructure, and product teams to ensure compliance, resilience, and strategic alignment with technical roadmap.
  • Defined program scope, led change management initiatives, and maintained high-quality documentation aligned with SOP standards.
  • Leveraged Jira, ServiceNow, and Confluence for efficient tracking, sprint planning, bug logging, working completion, documentation, and stakeholder communication.
  • Identified and resolved bottlenecks, optimized resource allocation, and implemented cost-saving process improvements.
  • Facilitated scrum calls, removed roadblocks, align on project goals, fostering collaboration, and ensured clear communication across departments and leadership.
  • Built strong relationships with internal and external stakeholders, aligning technical execution with business goals.
  • Deployed system life cycle methodology, enhanced product quality by instituting rigorous quality control procedures, resulting in fewer defects, production incidents, and customer complaints.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Successfully collaborated with cross-functional teams, including customers, sales, product, engineering, and software services leaders, to define project vision, scope, goals, and delivery timelines.
  • Supported work estimation processes to facilitate effective program planning.
  • Operated with a sense of urgency, accuracy, and attention to detail, ensuring clear communication across all teams.
  • Proven track record of managing advanced enterprise-level and multi-departmental projects to successful completion.
  • Mentored and guided the development team through coaching and knowledge sharing to foster and maintain a high degree of technical excellence.
  • Made architecture and technology selection decisions that aligned with business goals and long-term scalability.
  • Collaborated with leadership on strategic planning, aligning development initiatives with broader business objectives.
  • Set team objectives and KPIs, established performance expectations, and conducted performance management reviews to drive accountability, optimize team efficiency, and strong execution.
  • Deep understanding of development life cycles from initial inception, requirement gathering, quality assurance to change management, including post-deployment support.
  • Effective communication skills, engaging effectively with employees, stakeholders, and senior management.
  • Collaborated with stakeholders to align business objectives with operational strategies.
  • Analyzed market trends to inform decision-making and optimize service offerings.
  • Conducted regular assessments of workflows, identifying areas for process improvement and cost reduction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Led cross-functional teams to develop and implement operational strategies enhancing overall efficiency.
  • Mentored staff, fostering professional growth and promoting a culture of continuous improvement.
  • Analyzed performance metrics to identify areas for enhancement and drive strategic initiatives.
  • Coordinated resource allocation effectively, ensuring optimal utilization across multiple projects.
  • Developed training programs that enhanced team skills and improved service quality standards.
  • Championed change management efforts, facilitating smooth transitions during organizational shifts.
  • Established key performance indicators to measure success and guide strategic decision-making processes.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Business Analyst, Ecommerce & Reservation/ Airport Systems

Air Canada
01.2005 - 01.2012
  • Defined requirements and supported rollout of ecommerce features.
  • Conducted usability testing and collaborated with UI/UX teams.
  • Led QA and enhancements for core systems: Reservations, DCS, Ticketing, Payments.

Customer Service & Support Roles

Air Canada
1997 - 2004
  • Supported operations as a Check-in agent during Mirabel–Dorval airport merger.
  • Oversaw Aeroplan loyalty program inquiries, account services, and creation of flight bookings.
  • Provided documentation, new procedure roll-out, and training support for call center agents.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

DEC - Social Sciences

Dawson College
Montreal, QC
1991

Skills

  • Cloud Platforms - AWS/ Azure/ DataPower
  • Tools & Systems - Jira/ ServiceNow/ Confluence/ MS 360
  • Software development lifecycle expertise
  • APIs & Integration - REST/ SOAP
  • Others - WCAG 21/ PCI Compliance/ 3DS 20
  • Effective team leadership
  • Strong organizational skills
  • Strategic decision-making
  • Effective verbal and written communication
  • Analytical problem-solving
  • Professional development
  • Strategic planning
  • Collaborative project coordination
  • Performance management
  • Change management
  • Vendor management
  • Regulatory compliance
  • Stakeholder management
  • Adaptability and flexibility
  • Positive attitude
  • Effective Multitasking

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Manager, ADM – Software Development

Air Canada
01.2012 - 10.2025

Business Analyst, Ecommerce & Reservation/ Airport Systems

Air Canada
01.2005 - 01.2012

Customer Service & Support Roles

Air Canada
1997 - 2004

DEC - Social Sciences

Dawson College

Leadership Experience

  • Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
  • Championed accessibility and usability standards for inclusive digital experiences.
  • Fostered a culture of collaboration, agility, and continuous improvement.
  • Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with Project Manager, Development team, Architects, Cyber Security, and Stakeholders.
  • Successfully led and scaled a team of 35 professionals across Business Analysis, Development, and QA, leading to a 10% increase in project delivery efficiency and a 15% reduction in time-to-market for new features.
  • Led modernization of e-commerce platform and proprietary web-based application through cloud migration.
  • Successfully led the modernization of the merger of Aeroplan SFTP to that of Air Canada SFTP, resulting in a 20% reduction in system downtime and a 30% improvement in transfer efficiency.
Robert Miron