Summary
Overview
Work History
Education
Skills
Certification
LEADERSHIP
Languages
Interests
Timeline
AdministrativeAssistant
Robert Miron
Open To Work

Robert Miron

Manager ADM - Software Development
Chateauguay,QC

Summary

Dynamic technology leader with over 15 years of experience in spearheading enterprise-scale digital transformation initiatives at Air Canada. Recognized for delivering exceptional results in e-commerce, cloud infrastructure, and customer-facing platforms. Expertise includes leading cross-functional teams, architecting scalable solutions, and cultivating stakeholder relationships to align business objectives with technical execution. ITIL-certified and Agile-trained, with a robust background in cloud migration, application lifecycle management, and partner integrations. Committed to driving innovation and operational excellence through strategic planning, process improvement, and fostering a culture of accountability within high-performing teams.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager, ADM – Software Development

Air Canada
02.2012 - 10.2025
  • Lead enterprise-critical teams managing AWS Loyalty, PCI, Azure Data & Gen AI, and IBM DataPower platforms.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Oversee secure data exchange across internal and partner systems using Axway’s Secure Transport.
  • Drive cloud migration and modernization aligned with enterprise architecture.
  • Collaborate with cybersecurity and infrastructure teams to ensure compliance and resilience.
  • Experienced in implementing and optimizing 3DS 2.0 payment authentication flows to enhance transaction security, user experience, and regulatory compliance.
  • Supervised analysts, developers, and testers to drive delivery excellence across multiple web-based and partner-integrated applications.
  • Spearheaded complex enterprise-grade SaaS product deployments, ensuring seamless integration and execution.
  • Directed program-level change management initiatives, collaborating with client partners and internal stakeholders.
  • Consistently met program milestones and deadlines through meticulous planning and execution.
  • Maintained comprehensive, up-to-date documentation adhering to the highest SOP standards.
  • Successfully collaborated with Cross-functional teams, including customers, sales, product, engineering, and software services leaders, to define project vision, scope, goals, and delivery timelines.
  • Delivered high-impact results by implementing a customer-facing platform that enhanced user experience, leading to a 15% increase in customer retention and a 10% boost in customer satisfaction.
  • Defined program scope and objectives through thorough research and analysis.
  • Supported work estimation processes to facilitate effective program planning.
  • Operated with a sense of urgency, accuracy, and attention to detail, ensuring clear communication across all teams.
  • Proficient in utilizing technical program tracking tools such as ServiceNow, Jira and Confluence for efficient project tracking and completion.
  • Successfully delivered and managed large-scale software deployments, infrastructure, and enterprise application programs.
  • Proven track record of managing advanced enterprise-level and multi-departmental projects to successful completion.
  • Coached and mentored the team to foster growth and engagement. Oversaw team objectives, delivery metrics, and continuous improvement initiatives.
  • Influenced strategic direction by aligning technical solutions with business objectives, driving the evolution of the website portfolio.
  • Managed a team of software developers and Scrum Masters to create innovative technical solutions, resulting in a 35% increase in website traffic and a 20% growth in revenue within the first year.
  • Facilitated scrum calls to discuss ongoing projects and removal of roadblocks.
  • Maintained high-quality standards in all aspects of development, ensuring deliverables met or exceeded expectations.
  • Mentored and guided the development team through coaching and knowledge sharing to foster and maintain a high degree of technical excellence.
  • Partnered with Product Owners and stakeholders to develop high-level strategies and deliver technical roadmaps.
  • Made architecture and technology selection decisions that aligned with business goals and long-term scalability.
  • Collaborated with leadership on strategic planning, aligning development initiatives with broader business objectives.
  • Consistently ensured clear communication and alignment between stakeholders, resulting in the successful delivery of large-scale software deployments and enterprise application programs.
  • Set team objectives, established performance expectations, and conducted performance management reviews to drive accountability and strong execution.
  • Managed project schedules, scope, work estimates, and ensured deliverables were on time and within budget.
  • Leveraged key performance metrics to optimize team efficiency and refine development strategies.
  • Collaborated with cross-functional departments to determine business requirements and technical specifications.
  • Identified and managed technical debt, ensuring system scalability, performance, and reliability.
  • Proven track record of successfully delivering technology projects, ensuring high-quality and on-time delivery.
  • Deep understanding of development life cycles from initial inception, requirement gathering, quality assurance to change management, including post-deployment support.
  • Effective communication skills, engaging effectively with employees, stakeholders, and senior management.
  • Proven ability to build, mentor, and lead high-performing teams.
  • Strong business acumen, aligning technical solutions with company goals.
  • Successfully oversaw the secure data exchange across internal and partner systems using Axway’s Secure Transport, resulting 30% increase traffic and in a 20% reduction in data transfer errors and a 30% improvement in data exchange efficiency.
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed strategic initiatives to improve resource allocation and project management outcomes.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.
  • Implemented performance metrics to monitor progress and drive accountability across departments.
  • Collaborated with stakeholders to align business objectives with operational strategies.
  • Analyzed market trends to inform decision-making and optimize service offerings.
  • Conducted regular assessments of workflows, identifying areas for process improvement and cost reduction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Business Analyst, Ecommerce & Reservation/ Airport Systems

Air Canada
01.2005 - 01.2012
  • Defined requirements and supported rollout of ecommerce features.
  • Conducted usability testing and collaborated with UI/UX teams.
  • Led QA and enhancements for core systems: Reservations, DCS, Ticketing, Payments.

Customer Service & Support Roles

Air Canada
01.1997 - 01.2005
  • Supported operations as a Check-in agent during Mirabel–Dorval airport merger.
  • Oversaw Aeroplan loyalty program inquiries, account services, and creation of flight bookings.
  • Provided documentation, new procedure roll-out, and training support for call center agents.
  • Worked effectively in fast-paced environments.

Education

GED -

Dawson College
Montreal

Skills

  • Cloud Platforms - AWS, Azure, IBM DataPower
  • Tools & Systems - Jira, ServiceNow, Confluence
  • Languages - JavaScript, SQL, Python
  • Software development lifecycle expertise
  • APIs & Integration - REST, SOAP, AWS API Gateway
  • Others: WCAG 21, PCI Compliance, 3DS 20
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development

Certification

  • Bilingual – Fluent in English and French (spoken and written)
  • DEC - Dawson College
  • ITIL Certification – IT Service Management
  • Agile & Scrum Training – Jira & Sprint Management

LEADERSHIP

  • Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
  • Championed accessibility and usability standards for inclusive digital experiences.
  • Fostered a culture of collaboration, agility, and continuous improvement.
  • Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with Project Manager, Development team, Architects, Cyber Security, and Stakeholders.
  • Successfully led and scaled a team of 35 professionals across Business Analysis, Development, and QA, leading to a 10% increase in project delivery efficiency and a 15% reduction in time-to-market for new features.
  • Led modernization of e-commerce platform and proprietary web-based application through cloud migration.
  • Successfully led the modernization of the merger of Aeroplan SFTP to that of Air Canada SFTP, resulting in a 20% reduction in system downtime and a 30% improvement in transfer efficiency.

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

Strength Training

Hiking/ Biking/ Nature Running

Travelling

Timeline

Manager, ADM – Software Development

Air Canada
02.2012 - 10.2025

Business Analyst, Ecommerce & Reservation/ Airport Systems

Air Canada
01.2005 - 01.2012

Customer Service & Support Roles

Air Canada
01.1997 - 01.2005

GED -

Dawson College

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Robert MironManager ADM - Software Development