Summary
Overview
Work History
Education
Skills
Certification
Strata Council Experience
Profile
References
Timeline
Generic

Robert Mihai Munteanu

Langley,Canada

Summary

Motivated and detail-oriented professional with a Motivated and detail-oriented professional with a strong background in leadership, customer service, and technical field operations, well-prepared to excel in strata management. Experienced in discussing maintenance needs and service priorities, interpreting regulatory standards, and managing client relationships in fast-paced, service-driven environments. Proven ability to lead teams, handle operational challenges, and maintain accurate documentation in compliance-focused roles. Brings a hands-on approach to problem-solving and a commitment to delivering high-quality service—ready to contribute to efficient strata operations and positive community engagement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Council Member | Treasurer | Vice-President

Strata Council – Private Residential Complex
Langley, Canada
11.2022 - Current
  • Elected to the strata council in 2022; currently serving as Vice-President after previously holding the role of Treasurer.
  • Collaborate with council members and strata manager on issues including budgeting, maintenance planning, bylaw enforcement, and owner concerns.
  • Oversaw financial reporting, invoice approvals, and budget reviews during term as Treasurer.
  • Participate in vendor selection and project oversight for repairs, service contracts, and community improvements.
  • Provide leadership in meetings, communicate with owners, and support compliance with bylaws.

FIELD SERVICE TECHNICIAN

AVERY WEIGH-TRONIX
01.2020 - Current
  • Perform and assist with set up, installations, repairs, maintenance, calibration, and certification of industrial scales.
  • Deliver exceptional customer service through timely and professional support, maintaining long-term client relationships.
  • Diagnose and resolve technical issues in high-stakes environments; managed emergency repairs with minimal disruption to client operations.
  • Prepare detailed service reports and calibration documentation for regulatory and client use.
  • Collaborate with clients to recommend maintenance plans and equipment upgrades, promoting operational efficiency.
  • Install and integrate networked systems including indicators, printers, and displays; supported firmware updates and custom software configurations.
  • Train customer personnel in equipment use and basic preventative maintenance practices.

STORE MANAGER

STARBUCKS COFFEE COMPANY
01.2012 - 01.2020
  • Managed day-to-day operations at several high-traffic store locations over time, with full responsibility for staffing, budgeting, inventory, and customer service performance.
  • Hired, developed, and led a diverse team, building a performance-driven culture and consistently meeting or exceeding operational and quality audit standards.
  • Resolved customer complaints and internal conflicts in a timely, professional manner, fostering a positive and collaborative team environment.
  • Created and executed operational plans and managed annual budgets to drive profitability and ensure compliance with corporate financial standards.
  • Monitored and controlled operating expenses, prepared forecasts, and ensured adherence to financial targets.
  • Conducted business performance reviews to identify trends and implement targeted improvements.
  • Managed vendor relationships, supply coordination, and compliance with health and safety policies.
  • Led new store openings, coordinating construction readiness, staffing, and community launch strategies.

ASSISTANT STORE MANAGER

STARBUCKS COFFEE COMPANY
01.2011 - 01.2012
  • Supported store leadership in daily operations, sales goal achievement, and team performance management.
  • Observed and coached team members to improve customer service delivery and operational efficiency.
  • Promoted team engagement through clear communication, encouragement, and feedback.
  • Helped implement and maintain store organization and streamlined ordering processes.

SHIFT SUPERVISOR

STARBUCKS COFFEE COMPANY
01.2009 - 01.2011
  • Led shift operations, motivating staff to deliver excellent service and meet sales goals.
  • Created positive customer experiences through team engagement and personalized service.
  • Facilitated smooth transitions during shift changes and addressed customer concerns promptly.

BARISTA

STARBUCKS COFFEE COMPANY
01.2009 - 12.2009
  • Delivered consistent, high-quality beverages and food recommendations to enhance the customer experience.
  • Established strong rapport with customers through friendly and efficient service.

PRODUCE CLERK

MARKETPLACE IGA
Vancouver
01.2008 - 01.2009
  • Organized inventory in storage and retail areas to ensure accessibility and freshness.
  • Uphold cleanliness and order in work and storage areas, supporting health and safety standards.

MACHINIST

FLUOROSEAL INC
Montreal, Canada
01.2007 - 01.2008
  • Company Overview: A privately-owned Canadian company specialized in manufacturing and servicing of sleeved and lined industrial plug valves
  • Operated precision machinery to manufacture sleeved and lined industrial valves to exact specifications.
  • Ensured product quality and compliance with tight industry tolerances and safety regulations.
  • A privately-owned Canadian company specialized in manufacturing and servicing of sleeved and lined industrial plug valves

REGIONAL SALES MANAGER

SC SAFF TRADING SRL
, Romania
01.2006 - 01.2007
  • Company Overview: A large manufacturer and distributor of consumer goods in the Romanian market.
  • Managed sales operations and account growth in a competitive consumer goods market.
  • Recruited new clients and consistently exceeded sales targets.
  • Produced detailed weekly and monthly performance reports for leadership.
  • A large manufacturer and distributor of consumer goods in the Romanian market.

AREA SALES MANAGER

SC PAN GROUP SA
, Romania
01.2004 - 01.2006
  • Company Overview: A large manufacturer and distributor of consumer goods in the Romanian market.
  • Oversaw sales coordination across regional distributors and large retail chains.
  • Built and maintained client relationships with national and international partners.
  • Supported strategic planning and cross-functional collaboration to drive revenue growth.
  • A large manufacturer and distributor of consumer goods in the Romanian market.

Education

Faculty of Electrical Engineering -

University of Craiova
Romania
01.2000

Energy Technical College -

Energy Technical College
Romania
01.1994

Skills

  • Customer service and client relations
  • Effective communication
  • Conflict resolution and problem-solving
  • Team leadership and staff training
  • Contractor and vendor management
  • Budget oversight and operational planning
  • Report Writing & Regulatory Documentation
  • Emergency Response & On-Site Issue Resolution
  • Technical troubleshooting and equipment installation

Certification

  • Strata Manager Licensing Course, Souder School of Business, 04/01/25
  • Cisco CCNA Level 3 – Enterprise Networking, Security, and Automation, BCIT, CISA, 01/01/22 - 03/31/22
  • Cisco CCNA Level 2 – Switching, Routing, and Wireless Essentials, BCIT, CISA, 09/01/21 - 12/31/21
  • Cisco CCNA Level 1 – Introduction to Networks, British Columbia Institute of Technology, CISA, 04/01/21 - 06/30/21
  • A+ Hardware Technician – IT Essentials: PC Hardware and Software 2021, British Columbia Institute of Technology, CISA, 01/01/21 - 03/31/21
  • Rigging (basics), 03/01/21
  • Lockout Tagout in the Workplace, 03/01/21
  • Fall Protection, 11/01/20
  • Confined Space Entry, 12/01/20
  • 3-10 Platform Scales, Non-Automatic, Mass Standards, Measurement Canada, 10/01/21
  • 2-20 POS Computing Scales, Non-Automatic, Mass Standards – practical evaluation, Measurement Canada, 03/01/21
  • Non-automatic Weighing Device Specifications (NAWDS), Measurement Canada, 12/01/20
  • Starbucks Leadership Experience, Chicago, 2019

Strata Council Experience

Strata Council – Private Residential Complex, Langley, BC, Council Member, Treasurer, Vice-President, 11/01/22 - Present, Elected to the strata council in 2022; currently serving as Vice-President after previously holding the role of Treasurer., Collaborate with council members and strata manager on issues including budgeting, maintenance planning, bylaw enforcement, and owner concerns., Oversaw financial reporting, invoice approvals, and budget reviews during term as Treasurer., Participate in vendor selection and project oversight for repairs, service contracts, and community improvements., Provide leadership in meetings, communicate with owners, and support compliance with bylaws.

Profile

Motivated and detail-oriented professional with a strong background in leadership, customer service, and technical field operations, well-prepared to excel in strata management. Skilled in coordinating maintenance services, interpreting regulatory standards, and managing client relationships in fast-paced, service-driven environments. Proven ability to lead teams, handle operational challenges, and maintain accurate documentation in compliance-focused roles. Brings a hands-on approach to problem-solving and a commitment to delivering high-quality service—ready to contribute to efficient strata operations and positive community engagement., Customer Service & Client Relations, Conflict Resolution & Problem-Solving, Team Leadership & Staff Training, Contractor & Vendor Management, Budget Oversight & Operational Planning, Report Writing & Regulatory Documentation, Emergency Response & On-Site Issue Resolution, Technical Troubleshooting & Equipment Installation

References

References available upon request.

Timeline

Council Member | Treasurer | Vice-President

Strata Council – Private Residential Complex
11.2022 - Current

FIELD SERVICE TECHNICIAN

AVERY WEIGH-TRONIX
01.2020 - Current

STORE MANAGER

STARBUCKS COFFEE COMPANY
01.2012 - 01.2020

ASSISTANT STORE MANAGER

STARBUCKS COFFEE COMPANY
01.2011 - 01.2012

SHIFT SUPERVISOR

STARBUCKS COFFEE COMPANY
01.2009 - 01.2011

BARISTA

STARBUCKS COFFEE COMPANY
01.2009 - 12.2009

PRODUCE CLERK

MARKETPLACE IGA
01.2008 - 01.2009

MACHINIST

FLUOROSEAL INC
01.2007 - 01.2008

REGIONAL SALES MANAGER

SC SAFF TRADING SRL
01.2006 - 01.2007

AREA SALES MANAGER

SC PAN GROUP SA
01.2004 - 01.2006

Faculty of Electrical Engineering -

University of Craiova

Energy Technical College -

Energy Technical College
Robert Mihai Munteanu