Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Mercer

Summary

Versatile and results-oriented professional with extensive experience in small business operations and security management, notably at Crimson Security. Excelled in enhancing customer relations and implementing efficient security procedures, achieving significant improvements in safety and client satisfaction. Skilled in team management and staff training, adept at fostering cross-functional coordination and relationship building.

Developed comprehensive skill set in fast-paced entrepreneurial environment, now seeking to transition into new field. Demonstrates expertise in strategic planning and financial management, with strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in new professional setting.

Overview

11
11
years of professional experience

Work History

Owner/Manager

Whelan's Gate Pub
07.2022 - 12.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.

Head Doorman

Whelan's Gate Pub
07.2020 - 06.2022
  • Trained new door staff in company policies, procedures, and customer service expectations to ensure seamless integration into the team.
  • Ensured strict adherence to age restrictions by checking identification thoroughly upon entry to the venue.
  • Enhanced guest experience by providing consistent, attentive service and maintaining a professional demeanor at all times.
  • Maintained accurate records of nightly attendance figures for reporting purposes as well as monitoring capacity limits consistently.
  • Kept up-to-date on local ordinances, licensing regulations, and relevant industry trends in order to ensure full compliance at all times.
  • Conducted regular performance evaluations for door staff, identifying areas of improvement and providing constructive feedback.
  • Contributed to cost-saving initiatives by monitoring entrance fees accurately and minimizing potential losses through effective cash handling practices.
  • Anticipated potential issues or conflicts among patrons before they escalated into larger problems, working closely with security staff to mitigate risks.
  • Resolved guest complaints quickly and professionally, demonstrating excellent problem-solving skills under pressure.
  • Upheld a polished appearance while on duty, adhering to dress code standards set forth by management at all times.
  • Provided exemplary customer service by treating each guest with respect and courtesy while maintaining a warm, welcoming atmosphere.
  • Liaised with bartenders, servers, managers, and other key staff members in order to facilitate efficient communication throughout the venue''s operation hours.
  • Managed a team of door staff, effectively delegating tasks and maintaining clear communication channels for optimal efficiency.
  • Collaborated with security personnel to maintain a safe environment for all patrons and staff members.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.

Store Manager

Easy Grows Gardening
08.2018 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Interacted well with customers to build connections and nurture relationships.

Operation Manager

Crimson Security
09.2014 - 02.2018
  • Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
  • Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
  • Reviewed access control measures regularly to minimize unauthorized entry into restricted areas while maintaining ease of use for authorized personnel.
  • Analyzed trends in security threats to proactively address potential issues before they escalated.
  • Developed customized training programs tailored to unique needs of the organization, enhancing staff competencies in key areas related to their roles.
  • Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
  • Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
  • Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
  • Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
  • Improved security operations efficiency by implementing new protocols and procedures.
  • Managed security team schedules, ensuring optimal coverage for facility protection.
  • Conducted regular risk assessments to identify potential vulnerabilities and develop appropriate countermeasures.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.

Apartment Superintendent

A.M. Smith Property Management
02.2014 - 01.2017
  • Maintained a high level of professionalism, ensuring positive relationships with clients, tenants, and team members.
  • Conducted thorough property walkthroughs regularly, identifying areas for improvement or repair.
  • Developed detailed reports on the status of ongoing projects, providing updates to stakeholders and upper management.
  • Created comprehensive move-in/move-out protocols which significantly reduced turnaround time for vacant units.
  • Facilitated community events within the property to foster positive relationships among residents.
  • Assisted in marketing efforts that led to higher occupancy rates at the property.
  • Coordinated preventive maintenance programs to minimize equipment downtime and extend the life of systems.
  • Enhanced tenant satisfaction through timely resolution of maintenance requests and open communication.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

High School Diploma -

Herdman Collegiate
Corner Brook, NL

Skills

  • Customer relations
  • Time management
  • Security procedures
  • Scheduling and planning
  • Small business operations
  • Team management
  • Store operations
  • Relationship building
  • Staff training and development
  • Cross-functional coordination
  • Verbal and written communication
  • Task delegation
  • Store opening and closing
  • Employee relations and conflict resolution
  • Documentation and reporting
  • Incident reporting

Timeline

Owner/Manager

Whelan's Gate Pub
07.2022 - 12.2024

Head Doorman

Whelan's Gate Pub
07.2020 - 06.2022

Store Manager

Easy Grows Gardening
08.2018 - 06.2022

Operation Manager

Crimson Security
09.2014 - 02.2018

Apartment Superintendent

A.M. Smith Property Management
02.2014 - 01.2017

High School Diploma -

Herdman Collegiate

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Robert Mercer