Robert Melgoza
San Marcos
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Raveon Technologies
07.2021 - 01.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed all employee time and time off request and executed scheduling to ensure company and customer targets were met.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established standard operating procedures that enhanced employee performance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
Manager of Operations
Vista Display Products
04.2012 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Ensured Facilities were in compliance with OSHA regulations with creating an IIPP.
- Executed various drills for company and employees safety and knowledge.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
High School Diploma -
San Marcos
San Marcos, CA2006
Nutrition
ISSA
Phoenix, AZ10.2024
Skills
- Excel/Office
- Scheduling
- Management Team Building
- Payroll Administration and Timekeeping
- Sales Tracking
- MAS90/SAGE300
- Hiring and Onboarding
- Business Management
- Employee reviews
- Human Resources
- Direct Sales
- Fed Ex/ UPS/DHL efficient (Logistics)
- Customer Relations
Certification
- LEAN Manufacturing Mira Costa College - 2016
- CPR/AED Training - Current
- Certified Forklift - Current
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Raveon Technologies
07.2021 - 01.2024
Manager of Operations
Vista Display Products
04.2012 - 05.2020
High School Diploma -
San Marcos
Nutrition
ISSA
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