Summary
Overview
Work History
Education
Skills
Timeline
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Robert McKenzie

Rothesay

Summary

I am well-organized, with over 30 years in different customer service roles, hard-working, and with a willingness to learn. I have a strong background in the service industry; my strengths include electrical and plumbing, natural gas, and propane. I have some computer knowledge in Microsoft Office and Express Invoicing, which I used when I was operating my own business. Resourceful Appliance Repair Technician recognized for productive and efficient completion of tasks. Skilled in diagnosing issues, recommending solutions, and performing repairs on various appliances, including refrigerators, washing machines, and dryers. Possess key soft skills, such as effective communication, problem-solving abilities, and adaptability to new challenges. Excel at working independently, or collaborating with teams, to provide swift, reliable service.

Overview

39
39
years of professional experience

Work History

Appliance Repair Technician

Dave’s Appliances
Saint John
11.2023 - Current
  • Servicing of all major appliances in customers' homes.
  • Billing and collecting on invoices.
  • Responsible for the daily upkeep of a company vehicle.
  • Unloading trucks with a new stock of appliances.
  • Ordered replacement parts as needed for repairs.
  • Provided customers with estimates of repair costs.
  • Documented all work performed in accordance with company policies and procedures.
  • Installed new appliances according to manufacturer specifications.

Customer Associate

Kent Lumber
Saint John
08.2022 - 11.2023
  • Customer associate in the plumbing department, and other departments as required.
  • Performed daily opening and closing duties, including cleaning store equipment.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Organized merchandise displays to promote sales.
  • Demonstrated use of products when necessary to ensure customer understanding of proper usage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Owner and Service Technician

Polar Laundry Services
Barrie and Kitchener
06.2009 - 06.2022
  • Service and maintain commercial laundry equipment.
  • Installation of new equipment, whether it is a new laundromat or a commercial laundry facility, which would include new ventilation, plumbing, electrical, and natural gas supplies, or a simple replacement of a worn-out piece of equipment, should always follow the manufacturer’s guidelines, and many times exceed what they recommend.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Used register system to ring up customer purchases, process payments, and issue receipts.

Service Technician

Coinamatic Canada Inc
Cambridge
02.1986 - 06.2009
  • Started in their rebuilding factory as a janitor.
  • I quickly moved through the organization, where I became one of the local service technicians. I was responsible for servicing laundry equipment in a defined area, responsible for a company vehicle, and, on occasion, had to collect coins from the route operations of the company.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Performed onsite repair of equipment at customer locations.
  • Replaced worn or damaged parts with OEM replacements as necessary.

Education

Natural Gas 2 License -

Conestoga College
Guelph, Ont.
09.1989

High School Diploma -

Glenview Park Secondary School
Cambridge, Ont.
06.1985

Skills

  • Well-organized, with over 30 years of experience in different customer service roles
  • Hardworking, with a willingness to learn
  • Strong background in the service industry
  • Strengths include electrical and plumbing, natural gas, and propane
  • Some computer knowledge in Microsoft Office and express invoicing is used when operating one's own business
  • Parts ordering
  • Billing and invoicing
  • Appliance maintenance

Timeline

Appliance Repair Technician

Dave’s Appliances
11.2023 - Current

Customer Associate

Kent Lumber
08.2022 - 11.2023

Owner and Service Technician

Polar Laundry Services
06.2009 - 06.2022

Service Technician

Coinamatic Canada Inc
02.1986 - 06.2009

Natural Gas 2 License -

Conestoga College

High School Diploma -

Glenview Park Secondary School

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Robert McKenzie