Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robert McFadyen

Richmond,BC

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Cable Installation Technician

RMI Communications
05.2022 - 07.2023
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.

Telecommunications Technician

AFL/Telus
06.2019 - 05.2022
  • Installed repair and configured new devices and system components for both copper twisted pairs, fiber and coax.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of TV, voice, data, VoIP and Smart Home Security services.
  • Configured internet connections, routers and wireless access points.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.

Telecommunications Technician

Aecon/Telus
04.2010 - 06.2018
  • Installed, repair and configured new devices and system components for copper twisted pairs and coax.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of TV, voice, data and Satellite services.
  • Configured internet connections, routers and wireless access points.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.

Satellite Installation Technician

Bell Canada
09.2001 - 03.2010
  • Set up and programmed devices and educated customers on use.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Successfully troubleshoot and resolve satellite issues.

Education

High School Diploma -

Burnaby Central Secondary
Burnaby, BC
06.1987

Skills

  • Component Replacements
  • Troubleshooting Systems
  • Device Installation
  • Diagnosing Issues
  • Instructing Customers
  • Service Delivery
  • Hand Tools
  • System Repairs
  • Customer Needs Assessments
  • Communications Expertise
  • Telecommunications Systems
  • Diagnostic Tests
  • Customer Service

Additional Information

Just recently laid off in order of seniority from RMI Communication due to work shortage.

Timeline

Cable Installation Technician

RMI Communications
05.2022 - 07.2023

Telecommunications Technician

AFL/Telus
06.2019 - 05.2022

Telecommunications Technician

Aecon/Telus
04.2010 - 06.2018

Satellite Installation Technician

Bell Canada
09.2001 - 03.2010

High School Diploma -

Burnaby Central Secondary

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Robert McFadyen