ROBERT MARTEY
Etobicoke,ON
Summary
Management and ICT professional with comprehensive technical and leadership skills, Customer service, project management and vendor relationships. Proficient problem-solver who envisions business and technical perspectives to develop workable solutions, Value and create project deliverables in a timely manner.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Saint Elizabeth Health Care
05.2025 - Current
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
MP's Administrative Assistant
Office of Parliament
08.2021 - 10.2023
- Carried out administrative work to better position the Member of Parliament to make an informed submission on the floor of parliament.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Call Center Representative
Zenith Bank (Ghana) Limited
03.2019 - 05.2021
- Took ownership over customer concerns, following issues through to resolution, Completed high volume of inbound and outbound calls within deadlines.
MP's Research Assistant
Office of Parliament (NSS)
02.2017 - 01.2019
- Carried out research work to better position the Member of Parliament to make an informed submission on the floor of parliament.
ICT Officer
Hayibor, Djarbeng & Co. Legal Practitioners and Notaries Public
01.2012 - 01.2016
- Managed the overall technology infrastructure for the organization including planning, and management of software applications and hardware infrastructure that support operations.
Director of Technical Service and Operations
PC Club Internet Café & Business Center
01.2006 - 08.2009
- Managed all technical support provided to end user accounts.
Education
High School Diploma -
Peak Healthcare College
Toronto, ON12-2024
PGD - Management Information System
Ghana Institute of Management And Public Administration (GIMPA)
Accra-Ghana09-2021
Bachelor of Science - Management & Computer Studies
Wisconsin International University College
Accra-Ghana12-2017
High School Diploma -
National Institute of Information Technology (NIIT)
Accra-Ghana06-2006
No Degree - Electrical Installation work
Abetifi Technical Institute - Ghana Education Service
Accra-Ghana05-2004
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
Certification
- Certificate for academic achievement/Leadership skills (School Prefect) - 2003/2004
- Certificate for exemplary behavior, Conduct and Moral Discipline on campus - 2003/2004
- Certificate of Recognition Eastern Regional Student's Representative Council as Zonal Trustee (2nd September, 2004)
Timeline
Personal Support Worker
Saint Elizabeth Health Care
05.2025 - Current
MP's Administrative Assistant
Office of Parliament
08.2021 - 10.2023
Call Center Representative
Zenith Bank (Ghana) Limited
03.2019 - 05.2021
MP's Research Assistant
Office of Parliament (NSS)
02.2017 - 01.2019
ICT Officer
Hayibor, Djarbeng & Co. Legal Practitioners and Notaries Public
01.2012 - 01.2016
Director of Technical Service and Operations
PC Club Internet Café & Business Center
01.2006 - 08.2009
High School Diploma -
Peak Healthcare College
PGD - Management Information System
Ghana Institute of Management And Public Administration (GIMPA)
Bachelor of Science - Management & Computer Studies
Wisconsin International University College
High School Diploma -
National Institute of Information Technology (NIIT)
No Degree - Electrical Installation work
Abetifi Technical Institute - Ghana Education Service
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