Summary
Overview
Work History
Education
Skills
Timeline
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Robert Longo

Newmarket

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Cosmo Music
09.2022 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Pro Rentals Audio Technician

Cosmo Music
06.2017 - 08.2022
  • Fulfilled customer needs for pro audio/lighting rentals
  • Collaborated with clients to determine project scopes and best recommendations for their needs
  • Set up and operated audio and lighting equipment and performed troubleshooting and audio system breakdown for clients
  • Mixed and mastered vocal and instrumental performances
  • Assisted in the selection of appropriate equipment, contributing to better overall sound quality for various projects and events.

Lighting and Audio Technician

Maja Prentice Theatre
09.2013 - 05.2017
  • Set up, maintained and operated lighting and audio equiptment for theatre productions.
  • Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
  • Programmed consoles and loaded automated color change systems prior to events.
  • Received positive feedback from clients on consistent delivery of exceptional lighting services for their events.

Education

Diploma - Show Production And Event Management

Metalworks Institute
Mississauga, ON

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Product knowledge

Timeline

Customer Service Representative

Cosmo Music
09.2022 - 05.2025

Pro Rentals Audio Technician

Cosmo Music
06.2017 - 08.2022

Lighting and Audio Technician

Maja Prentice Theatre
09.2013 - 05.2017

Diploma - Show Production And Event Management

Metalworks Institute

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Robert Longo