Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Lombard

Garden Grove

Summary

I am a compassionate individual with a proven track record at Muse Treatment, excelling in crisis intervention and client engagement. Skilled in active listening and documentation, I effectively implemented evidence-based strategies to enhance patient outcomes and fostered a supportive environment through group facilitation and conflict resolution.

I am someone who brings valuable experience in patient care with empathetic support. I am known for facilitating positive outcomes through effective compassionate care. I am able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability. I am

experienced with patient care with positive interventions in the behavioral health settings. Utilizes de-escalation techniques and healthy communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.

I am committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Behavioral Health Technician

Muse Traetment
02.2025 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Counseled and mentored clients on substance use and life choices.

Package Handler

UPS
08.2020 - 09.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Lead Technician

Pratt Communications
01.2015 - 03.2018
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Education

GED -

Rancho Santiago College
Santa Ana, CA

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Conflict resolution
  • Patient observation
  • Group facilitation
  • Substance abuse experience
  • Patient assessment
  • Crisis intervention
  • Recovery-oriented approach
  • Admissions intake
  • Empathy and compassion
  • Social skills development
  • Client engagement

Timeline

Behavioral Health Technician

Muse Traetment
02.2025 - Current

Package Handler

UPS
08.2020 - 09.2021

Lead Technician

Pratt Communications
01.2015 - 03.2018

GED -

Rancho Santiago College
Robert Lombard