Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Lombard

Garden Grove

Summary

I am a compassionate individual with a proven track record at Muse Treatment, excelling in crisis intervention and client engagement. Skilled in active listening and documentation, I effectively implemented evidence-based strategies to enhance patient outcomes and fostered a supportive environment through group facilitation and conflict resolution.

I am someone who brings valuable experience in patient care with empathetic support. I am known for facilitating positive outcomes through effective compassionate care. I am able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability. I am

experienced with patient care with positive interventions in the behavioral health settings. Utilizes de-escalation techniques and healthy communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.

I am committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Behavioral Health Technician

Muse Traetment
Culver City, CA
02.2025 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Counseled and mentored clients on substance use and life choices.

Package Handler

UPS
La Mirada, CA
08.2020 - 09.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Lead Technician

Pratt Communications
Las Vegas, NV
01.2015 - 03.2018
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Education

GED -

Rancho Santiago College
Santa Ana, CA

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Conflict resolution
  • Patient observation
  • Group facilitation
  • Substance abuse experience
  • Patient assessment
  • Crisis intervention
  • Recovery-oriented approach
  • Admissions intake
  • Empathy and compassion
  • Social skills development
  • Client engagement

Timeline

Behavioral Health Technician

Muse Traetment
02.2025 - Current

Package Handler

UPS
08.2020 - 09.2021

Lead Technician

Pratt Communications
01.2015 - 03.2018

GED -

Rancho Santiago College
Robert Lombard