Robert Lewis
REGINA,SK
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Reliable Parts Person bringing 30 plus years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
37
37
years of professional experience
Work History
Parts Counter Person
Inland Kenworth And Equipment
10.2019 - Current
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Parts Counter Person
Custom Truck Sales
09.2006 - 10.2019
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Was the Parts Manager from 2011-2018
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
Machinist Apprentice
Ross Machine Shop
06.2006 - 09.2006
- Improved machining accuracy by diligently following blueprints, work orders, and sketches.
- Enhanced workflow efficiency by maintaining clean and organized workspaces for optimized equipment access.
- Reduced production errors by accurately measuring dimensions using precision tools such as calipers and micrometers.
- Increased team productivity by collaborating with machinists and offering assistance when needed.
- Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Expanded skill set under machinist mentorship, learning advanced techniques for improved job performance.
- Minimized material waste by maximizing raw material utilization in each project phase efficiently.
Student
SIAST
09.2005 - 06.2006
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Took extensive notes to document lessons and further solidify learning objectives.
- Attended field trips with peers to study topics outside classroom.
- Worked with industry professionals to further drive learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
- Frequently inspected production area to verify proper equipment operation.
Parts Counter Person
Traction Heavy Duty Parts
08.2001 - 09.2005
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Assisted customers with diagnosing problems for Heavy Duty equipment and purchasing necessary replacements.
Parts Counter Sales Person
Warner Industries
05.1997 - 04.1999
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
Parts Specialist
Truck Saver Service
03.1997 - 06.1997
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Parts Counter Person
Frontier Peterbilt Sales
04.1994 - 03.1997
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Parts Counter Person
Freightliner Trucks -Warner Industries
01.1992 - 04.1994
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Pars Counter/Inventory Specialist
Acklands Ltd.
08.1987 - 01.1992
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Operated register efficiently, reducing wait times and improving customer experience.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Utilized strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
- Conducted regular audits of cash registers and reconciled any discrepancies promptly, upholding financial integrity and accountability.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Professionally answered telephones and responded to customer inquiries.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Identified issues and developed solutions to improve quality control.
Education
No Degree - Parts And Sales
In House
05.2034
No Degree - Automotive Service Excellence Program(ASE)
Siast Kelsy
Saskatoon, SK03.2000
High School Diploma -
Albert E. Peacock Collegiate
Moose Jaw, SK06.1987
Skills
- Forklift Operation
- Goal Setting
- Operations Management
- Technical aptitude
- Inventory Auditing
- Ordering parts
- Invoice Processing
- Returns processing
- Workplace Safety
- Improving customer satisfaction
- Industry Awareness
- Problem-solving skills
- Vehicle operations knowledge
Languages
English
Full Professional
Timeline
Parts Counter Person
Inland Kenworth And Equipment
10.2019 - Current
Parts Counter Person
Custom Truck Sales
09.2006 - 10.2019
Machinist Apprentice
Ross Machine Shop
06.2006 - 09.2006
Student
SIAST
09.2005 - 06.2006
Parts Counter Person
Traction Heavy Duty Parts
08.2001 - 09.2005
Parts Counter Sales Person
Warner Industries
05.1997 - 04.1999
Parts Specialist
Truck Saver Service
03.1997 - 06.1997
Parts Counter Person
Frontier Peterbilt Sales
04.1994 - 03.1997
Parts Counter Person
Freightliner Trucks -Warner Industries
01.1992 - 04.1994
Pars Counter/Inventory Specialist
Acklands Ltd.
08.1987 - 01.1992
No Degree - Parts And Sales
In House
No Degree - Automotive Service Excellence Program(ASE)
Siast Kelsy
High School Diploma -
Albert E. Peacock Collegiate
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