Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Lee

Ontario

Summary

Dynamic entrepreneur with a proven track record at Maki & Sushi and Sumo Sushi, enhancing customer satisfaction and financial growth through strategic business planning and exceptional service. Skilled in menu development and staff supervision, I excel in optimizing operations and team performance. Achieved notable sales increase by implementing innovative marketing strategies and fostering strong vendor relations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant-Owner

Maki & Sushi
12.2003 - 04.2008
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Owner

Sumo Sushi
11.1993 - 06.1999
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Expanded business into new markets, cond

Education

Associate of Arts -

San Diego City College
San Diego, CA

Skills

  • Menu development
  • Staff supervision
  • Business planning
  • Customer engagement
  • Inventory management
  • Staff management
  • Small business operations
  • Vendor relations
  • Food presentation
  • Cost control
  • Employee scheduling
  • Food pairing
  • Staff hiring
  • Health code compliance
  • POS system operation
  • Building maintenance
  • Operations management
  • Performance improvement
  • Sales expertise
  • Sales proficiency

Certification

  • HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
  • Foodservice Management Professional (FMP) - National Restaurant Association.

Timeline

Restaurant-Owner

Maki & Sushi
12.2003 - 04.2008

Owner

Sumo Sushi
11.1993 - 06.1999

Associate of Arts -

San Diego City College

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Robert Lee