Robert Laporte
IT Team Leader
Gatineau,QC
Summary
Hello,
I am a Rational Team leader at the 03 Level substative with twenty years of experience in the IT service field. Enhancing operations for organizations through information systems solutions. Proven track record of transforming upper management goals related to growth and efficiency helping improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and or introduce new systems if needed. Experienced in directing activities of workgroups, Inventory Control Management: to manage and protect production and Dev test servers inventory, data cap. Develop strategies to better manage workflows, support cross training between team members, sets goals and open roadblock providing excellent interpersonal and communication skills.
Great team Leader looking for challenges in a positive environment that provide positive results.
I have a valid Secret clearance and I am bilingual. My SLE is a CBE . I am organized and a dependable candidate successful at directing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Team Leader
Canadian Food Inspection ( CFIA )
Ottawa, ON
5 2023 - Current
- Service support in Development and Operations
- Assign work tasks, give directives to team, open roadblocks, assist in development meetings
- Provide guidance to team members providing support on monthly OS patching for Canada Border Service server
- Review RFC (request for change), respond and provide updates to upper management
- Attend to scrum meeting . Open road blocks with Share services Lead on Onyx
- Request pending.
- Manage team resources for performance excellence with constructive and respectful feedback.
- Support staff ongoing learning career development
- Provide and update performance review for team members (PSPM)
- Responsible for PeopleSoft team activities, vacation, overtime, etc
- Ensure assignments are processed on time
- Coordinate work tasks and respond to support requests from other departments and team leaders
- Support employees' well-being and work-life balance
- Intervene in work conflict resolution
- Lead continuous improvement of work culture with proactive, regular collaboration with inside-outside team, code of ethics.
- Support recruitment, retention, and career development of employees.
- Maintain financial and HR management practices and ensure both are consistent with department guidelines
- Team Leader providing positive work environment and positive results.
- Mentored junior staff members, support leadership potentials and advancement in their career.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
IT Technical Analyst
Shared Services Canada
Gatineau, QC
12.2020 - 04.2023
- Workplace Technology Provisioning Service, Provisioning Service,
- Network, Security and Digital Services (NSDS).
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill.
- Procurement budget of 300 Million dollars per year in IT equipment purchase request.
- Mentored junior staff within department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
- Provided IT hardware technical research and recommendations .
- Assisted client, recommending cost-effective hardware bulk purchase.
- Championed sustainable procurement practices by incorporating environmental considerations into purchasing decisions and working with suppliers to reduce waste and promote eco-friendly solutions.
- Developed and strengthened supplier relationships.
- Managed vendor relationships to ensure timely delivery of products and services, meeting project deadlines.
- Utilized ITPro software to order, track and invoice product shipments.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Collaborated with internal stakeholders to understand their specific IT requirements, tailoring procurement efforts accordingly.
- Identified, analyzed and provided solutions to IT hardware components difference.
- Managed time efficiently in IT hardware to complete orders within deadlines.
- Delivered client services within specific time frames.
- Excellent communication skills, both verbal and written.
IT Analyst
Shared Services Canada
Gatineau, QC
11.2019 - 12.2020
- CIO- Application support and Operations.- Application Development and Databases
- SACO and LRA agent, ECD group coordinator.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs
Finance Canada
Government of Canada
Ottawa, ON
08.2018 - 11.2019
- Technical support and IT Asset operations database
- Responding in timely fashion to incidents and requests to resolve problems Departmental priorities or ongoing program delivery and/or operational activities
- Preparing ad-hoc reports for assets - Liaising with various groups: IMTD, Shared Services Canada
- Providing IT support for Finance federal budget, special events
- Documenting effective operational helpdesk procedures for IT services
- Responding to non-standard hardware and software requests
- Ensuring needs of VIP clients on priority basis
- Ensure incidents/requests and problems service level agreement period
- Propose improvements to operational procedures
- Ensure that service providers (SSC, BELL, GCSI,) are committed to resolve infrastructure problems and escalate when required
- Propose various options and recommendations to respond to non-standard requests
- Provide advice and guidance to Contractor/ resources and students to conduct efficient and effective operations in support of projects and day-to-day IT operational support
- Complete Ministerial Transition: - collect, format/destruct assets and prepare assets for incoming staff
- Surplus of IT hardware such as desktops, BBs, laptops to crown asset program.
- Assisted in budget preparation and financial analysis to optimize spending and maximize return on investments.
- Supervised procurement activities, guaranteeing timely acquisition of materials and equipment necessary for efficient operations.
- Assisted in recruiting, hiring and training of team members.
- Enhanced operational efficiency by implementing innovative strategies and streamlining processes.
- Conducted thorough inspections of canal facilities, identifying areas for improvement and recommending appropriate solutions.
- Proved successful working within tight deadlines in fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Team lead in group projects, delegating tasks and providing feedback.
- Provided professional services and support in dynamic work environment.
IT Asset Management, Technician
Indian And Northern Affairs Canada
Gatineau, QC
04.2007 - 08.2018
- IT SERVICES/ASSET MANAGEMENT
- Installed network and local printers
- Configured desktops and laptops for employees
- Purchase of special IT equipment for special needs, Ex; employees visually impair
- Guidance to employees on IT security best practices of equipment
- Reviewing workstations, server, and network performance, problems trends
- Guiding clients on storage and data management best practices
- Releasing standard applications to users via network
- Reporting and documenting unusual problems to team leader
- Local and label printer installations
- Responsible for laptop loaner program for employees
- Setup of projectors and screens for meetings
- Reporting special employee requests to management
- Life cycle of desktops, laptops, and monitors
- Regina and Manitoba branch setup projects
- IT Asset hardware inventory control
- Warranty service claim with third-party supplier
- Employee backup profiles and setups
- Bulk imaging of desktops and laptops
- Control of accurate IT Asset data check
- IT asset purchase suggestions and guidance to management.
- Provided professional services and support in dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported creation and maintenance of asset management processes, activities and procedures.
- Reviewed and analyzed project spending throughout project life cycle.
- Participated in regular meetings with senior management to discuss ongoing projects, market developments, and team goals.
- Streamlined reporting processes by creating Excel templates for efficient data organization and presentation.
- Built a positive working relationship with coworkers by proactively seeking feedback on work quality and collaborating on various projects.
- Received IT assets, delivered to correct locations and coordinated setup and teardown.
Education
Passed - IT Technician
La Cité Collégiale
Ottawa, ON 08.2000 - 05.2003
Skills
- Strong experience in hardware provisioning business line department
- Knowledge of IT Services processes, procedures, and best practices
- Knowledge of existent software licensing policies and procurement practices
- Knowledge IT procurement preparation and recommendation
- Knowledge of IT Asset department organization and functions
- Ability to analyze, evaluates, make recommendations, and resolve problems
- Ability to document and maintain procedures
- Ability to take initiative, contribute and improvement of IT projects
- Ability to organize and prioritize
- Ability to think strategically
Ability to lead, recommend and guide a team
- Ability to convey technical information to an audience
Problem Resolution
Client Support
Effective Communication
Client Service
Analytical Thinking
Teamwork and Collaboration
Statement Of Qualifications
- Over twenty years of client service in the IT field.
- Bilingual CBE
- Security status: valid (secret 2027)
- Experience in IT asset management database, Procurement and IT projects.
- Experience in coordinating life cycle projects, IT hardware purchasing.
- Experience in Training new employees and contractors.
- Experience in processing all type of hardware IT equipment purchase such as, Small Values, NMSO under over 25K, NISO, Technical exceptions, time sensitive and client specific options and bulk inventory purchase to name a few.
- Experience in writing, updating documentation.
- Experience in processing IT Procurement, Inventory Orders and Print orders.
- Experience in processing client purchase Orders – Sending Delegation messages.
- Experience in ITPro and client service.
- Experience providing IT service and technical guidance to government employees.
- Capability to create and innovate to deal with difficult or unexpected situations.
- Experience third party supplier for warranty claim of tablets, laptops, and desktops products.
- Experience in IT project lifecycles project coordination supervising students and contractors.
- Experience working in IT projects in remote locations such as the Yukon, Regina, and Winnipeg.
- Experience providing work autonomously, conscientious, detailed oriented and a team player.
- Experience providing work under tight deadlines and conflicting priorities.
- Well developed administration skills.
- Experience in data IT asset management inventory.
- Experience working with Active Directory, SCCM, Confluence, Jira accounts and P2P.
- Experience in implementing Information Systems/Information Technology policies, standards procedures.
- Experience in system administration of a Microsoft Windows environment.
- Experience in providing IT support to clients from all levels.
- Experience in implementing Information Systems/Information Technology policies.
- Experience in IT hardware Analytics .
- Experience working with management.
- Experience in research of new technology.
Personal Suitabilities
- Team leader
- Over 20 years of experience in IT
- Client service oriented
- Effective interpersonal relationship
- Analytical skills
- Dependability
- Networking and Collaborating
- Reliability
- Judgment
- Fast, accurate keyboarding skills
- Plan, lead and manage
Work Objectives
Team Leader, Assign work tasks, give directives to the team, open roadblocks, assist to development meetings. Provide guidance to team member providing support on monthly OS patching for Canada Boarder Service server. Review RFC ( request for change ) respond and provide updates to upper management. Attend to meeting requests including Share services on the migration of the new 2019 server upgrade. Manage team resources for performance excellence with constructive and respectful feedback. Support staff ongoing learning career development. Provide and update performance review of the team members (PSPM). Responsible of PeopleSoft team activities, vacation, overtime, ect…. Ensure assignments are processed on time. Co-ordinate work tasks and respond to support request of other department and team leaders. Support employees well-being and work life-balance. Intervene to work conflict resolution. Lead continue improvement of work culture with proactive, regular collaboration with inside-outside the team. Support recruitment, retention and career development of employees. Maintain financial and HR management practices and ensure both are consistent with the department guidelines. Team Leader that support team in a good environment and provide positive results.
Timeline
IT Technical Analyst
Shared Services Canada
12.2020 - 04.2023
IT Analyst
Shared Services Canada
11.2019 - 12.2020
Finance Canada
Government of Canada
08.2018 - 11.2019
IT Asset Management, Technician
Indian And Northern Affairs Canada
04.2007 - 08.2018
Passed - IT Technician
La Cité Collégiale
08.2000 - 05.2003
Team Leader
Canadian Food Inspection ( CFIA )
5 2023 - Current
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