Robert Krocker
East St. Paul
Summary
Leader in a four person Operations team in Private Counsel Operations to assist Portfolio Managers in day-to-day operations by providing a voice to custodians of assets, problem solving complex inquiries, and provide an adaptable support structure to grow their assets under management.
Developed and executed an Onboarding strategy that looked at what it takes to move a large business practice to IG Wealth and what support needs to be in place before candidate arrives and after candidates are appointed to ensure their success.
With having a great interest in learning new productivity tools and having an advanced knowledge in Excel, I look to leverage that knowledge in creating detailed reporting, automation of tasks, calculating success rates, and creating national facing PowerPoint decks.
Overview
11
11
years of professional experience
Work History
Associate Manager, Private Counsel Operations
Wellington-Altus Private Weath
2022.09 - Current
- Help develop the department through formal processes, assist with support structure for Portfolio Managers, and act as a intermediary for Portfolio Managers and external custodian of assets.
- Kicked off executive level reporting through Excel, Planner, and Visio.
- Lead in multiple areas of the operations such as Reporting, Onboarding, Asset Management, and Financial Tools
- Project manager on data migration, incorporate various streams of data into centralized location, and API / SFTP functionality.
- Maintained and developed relationships with asset custodians, financial tool owners, and exploration of new and exciting support tools.
- Identified obsolete client intake and developed new KYC forms in conjunction with Compliance, Forms Committee, and Private Wealth Operations.
- Developed Fee Management Matrix in accordance of CRM2 regulations to accompany tax packages of over 200 clients.
Senior Transition Specialist - Talent Acquisition
IG Wealth Management
2020.06 - 2022.09
- Helped develop and execute an Onboarding strategy for over 100 Financial Industry recruits
- Developed pipelines and detailed reporting for presentation to Board of Directors
- Facilitated Concierge / White Glove service for industry recruits to ensure Financial Advisors are trained properly, have tools appointments need to succeed, and act quickly on any issues that may arise
- Collected information on each unique Candidate's situation and ensured a thorough investigation was conducted on former book of business to ensure smooth transition
IIROC Coordinator - IG Securities Distribution
IG Wealth Management
2018.06 - 2020.06
- Conducted interviews and presentations to Financial Consultants about obtaining an IIROC License and support pre-licensing and post-licensing
- Moderated and spoke on national conference calls to promote having an IIROC license
- Developed and maintained a detailed Pipeline, information decks, and important national communications
- Expert in the tools that are unique to an IIROC Financial Consultant and created multiple Job Aids, Financial Planning Tools, and Managed User Accounts
Administrative Assistant - Western Canada
IG Wealth Management
2017.06 - 2018.06
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
Front of House Manager - Catering
Bergmann's On Lombard
2012.06 - 2017.06
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Certificate - Business Administation
Red River College
Winnipeg06.2016
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg06.2014
High School Diploma -
Miles Macdonell Collegiate
Winnipeg06.2009
Skills
- Business Analysis
- Computer Literacy
- Recruitment Management
- Data Structures
- Microsoft Office
- Project Management
Timeline
Associate Manager, Private Counsel Operations
Wellington-Altus Private Weath
2022.09 - Current
Senior Transition Specialist - Talent Acquisition
IG Wealth Management
2020.06 - 2022.09
IIROC Coordinator - IG Securities Distribution
IG Wealth Management
2018.06 - 2020.06
Administrative Assistant - Western Canada
IG Wealth Management
2017.06 - 2018.06
Front of House Manager - Catering
Bergmann's On Lombard
2012.06 - 2017.06
Certificate - Business Administation
Red River College
Bachelor of Arts - Psychology
University of Manitoba
High School Diploma -
Miles Macdonell Collegiate
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