ROBERT KOURY III
Manteca
Summary
I am a motivated and disciplined individual who is always willing to go the extra mile to provide excellence. To be a part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. To Provide excellent problem-solving and interpersonal skills in facilitating individual and group peak performance.
Overview
12
12
years of professional experience
Work History
Home Care Representative
Richmond American Homes
04.2024 - Current
- Review Categorize and update all warranty request daily
- Scheduling appointments with homeowner to review and validate service request and review by physical inspection or photos and facetime
- Review warrantable orders and create work orders for trades
- Establish reasonable timeframes to get work completed including related documents and photos
- Enter notes summarizing contact ad communication with Homeowners, informing of project timeframes
- Properly schedule and verify the completion of all work orders and communicate when the work will be scheduled and completed
- Obtain signatory verification on all required paperwork indicating work has been competed to homeowners satisfaction
- Walk home with New Homeowner giving detailed presentation of all functionality, going over any quality control issues that may become a warranty request in the future
Inside Sales Rep
PDM Steel
04.2023 - 02.2024
- My Responsibilities included Managing an Inside sales portfolio I addition to any WillCall/Walk in customers
- Taking inbound calls and E-mails
- Placing orders material processing orders to be manufactured, Welded, put together and delivered in a timely fashion to meet customer needs
- Focusing on Customer service while monitoring orders until time of delivery
Lead Inside Sales Rep/Assistant Office Manager
Olmar Supply Inc
02.2018 - 02.2022
- My responsibilities included managing an inside sales portfolio as well as assisting the head office manager in daily duties
- My duties included opening and closing the admin office
- Answering phones to placing orders through our quick books system to send out to my production team to create within a specific time period requested by the customers
- Managing the production orders to coordinate and dispatch the drivers on daily and weekly routes, ensuring the customers with delivery requests that their items be delivered in a timely fashion with quality steel production
- I was in addition responsible for assisting the pricing on the invoices and purchase orders to send to the customers to remit payment
- Attention to detail is a huge aspect in the steel industry, ensuring orders and invoices are done correctly the first time to avoid any extra costs to production in addition to providing excellent customer service and quality to the customer
- Assisting both owners of the business with day-to-day requests and responsibilities
Lead Collection Representative
Performant Financial Corporation
08.2013 - 02.2018
- My duties included maintaining a debt portfolio for the US Department of Education and multiple state tax clients
- I exceeded a monthly collection goal along with leading by example for my team of 8 collectors
- I would answer phones, provide excellent customer service required by our clients
- Abide within the collections law set by each state in the US
- Cold calls to debtors and references in the art of skip tracing to locate a debtor for my client
- Staying organized in a fast-paced work environment, working independently and as well in a group environment
Education
HIGH SCHOOL DIPLOMA -
TRACY HIGH SCHOOL
08.2002
DELTA JR. COLLEGE - business management
DELTA JR. COLLEGE
Stockton, Ca08.2005
Skills
- Microsoft programs
- QuickBooks
- Teamwork
- Adaptability
- Problem solving
- Communication
- Customer service
- Marketing platforms
- Web savvy
- Tech savvy
Activities
- Served on the board of directors for the June and Julian Foss Foundation.
- Enjoy family time with wife and two children, including traveling and attending sports activities.
Timeline
Home Care Representative
Richmond American Homes
04.2024 - Current
Inside Sales Rep
PDM Steel
04.2023 - 02.2024
Lead Inside Sales Rep/Assistant Office Manager
Olmar Supply Inc
02.2018 - 02.2022
Lead Collection Representative
Performant Financial Corporation
08.2013 - 02.2018
DELTA JR. COLLEGE - business management
DELTA JR. COLLEGE
HIGH SCHOOL DIPLOMA -
TRACY HIGH SCHOOL
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