Robert Kelly
El Cajon
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Experienced in high-pressure environments, consistently delivering quality work and achieving high performance ratings. Known for excellent communication and teamwork, with a focus on enhancing customer satisfaction and driving positive outcomes. Committed to continuous learning and adapting to new challenges while delivering impactful solutions. Dynamic professional with a strong background in sales and management within the solar industry. Recognized for exceptional problem-solving skills and the ability to collaborate effectively with stakeholders to ensure project success and quality execution.
Overview
29
29
years of professional experience
Work History
Sales and Management
Self Employed Services
El cajon
07.2023 - 12.2025
- Designed cost-effective solar solutions that resolved client issues efficiently.
- Utilized software tools to streamline processes and elevate performance.
- Demonstrated problem-solving abilities by addressing challenges and implementing solutions.
- Educated customers on solar energy benefits and installation procedures.
- Conducted site evaluations for optimal solar panel placement.
- Collaborated with contractors to ensure timely project execution and quality assurance.
- Developed customized solar solutions based on client needs and budgets.
- Managed customer relationships throughout the sales process and beyond.
Solar Sales Representative
Self Employed Services
San Diego
01.2013 - 09.2023
- Consulted with clients to assess solar energy needs and preferences.
- Developed customized solar solutions based on client evaluations and requirements.
- Prepared detailed proposals outlining system design and installation processes.
- Collaborated with installation teams to ensure adherence to project specifications.
- Conducted market research to identify trends in solar sales and customer preferences.
- Generated sales leads through cold calling, networking events, and conferences.
- Educated homeowners on financial incentives and benefits of solar energy.
- Utilized CRM software to track customer interactions throughout sales process.
Sales Associate
Stoneledge furniture (Ashley furniture)
san diego
09.2016 - 07.2023
- Assisted customers in selecting furniture tailored to needs and preferences.
- Provided comprehensive product knowledge on materials, styles, and care instructions.
- Processed sales transactions efficiently through point-of-sale systems.
- Addressed inquiries and resolved issues to ensure customer satisfaction.
- Explained financing options, pricing, and current promotions.
- Designed cohesive interior spaces by combining furniture sets.
- Maintained up-to-date knowledge of sales, promotions, and return policies.
- Developed strong customer relationships to foster repeat business.
Furniture Sales
Southwes Furniture of Wisconsin (Ashley Furniture)
San Diego
06.2006 - 08.2013
- Executed day-to-day duties with precision and efficiency.
- Fostered team performance through innovative ideas and solutions.
- Collaborated with diverse coworkers to resolve product and service issues.
- Resolved customer problems with knowledgeable, friendly service to enhance satisfaction.
- Prioritized tasks to meet service goals efficiently.
- Identified customer needs promptly to ensure satisfaction.
- Provided excellent service during face-to-face interactions and phone conversations.
- Supported colleagues to sustain a collaborative work environment.
Furniture Store (owner)
Kelly's Furniture
San Diego
05.1997 - 01.2006
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management and restocking processes to maintain optimal stock levels.
- Developed marketing strategies that attracted new customers and boosted sales.
- Trained staff on customer service best practices, enhancing overall service quality.
- Established relationships with suppliers to secure quality merchandise at competitive prices.
- Implemented cash handling procedures for accurate financial transactions in store operations.
- Conducted assessments of store layout to optimize product placement for increased visibility.
- Created unique shopping experiences through personalized service and customer engagement initiatives.
Education
Bachelor of Science - Buisiness
National University
San Diego, CA01-1983
Skills
- Solar system design
- Proposal development
- CRM and POS software proficiency
- Site evaluations
- Cost analysis
- Customer relationship management
- Sales strategy
- Problem solving
- Effective communication
- Customer education
- Research and analysis
- Decision making
- Organizational skills
- Public speaking
- Adaptability and flexibility
- Leadership and supervision
Languages
Spanish
Limited
Timeline
Sales and Management
Self Employed Services
07.2023 - 12.2025
Sales Associate
Stoneledge furniture (Ashley furniture)
09.2016 - 07.2023
Solar Sales Representative
Self Employed Services
01.2013 - 09.2023
Furniture Sales
Southwes Furniture of Wisconsin (Ashley Furniture)
06.2006 - 08.2013
Furniture Store (owner)
Kelly's Furniture
05.1997 - 01.2006
Bachelor of Science - Buisiness
National University